If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.
Email the Customer Care Team at customercare@northerngas.co.uk
Email the Connections Team at gasconnections@northerngas.co.uk
The quickest and easiest way you can access the maps of our network is to create an account with LineSearchbeforeUDig. They show the location of our pipes and other utilities, and will email you a copy of plans (typically within the hour) if your area of interest is close to our pipes.
Alternatively, if you’d prefer to contact us directly, please fill in the form below.
Nature of the planned work
A grid reference or postcode
Your works location plan
The proposed start date
Your contact details
We don’t own all gas pipelines throughout Great Britain. To find out who does and their contact details please visit linesearchbeforeudig.co.uk.
Part of our role involves making sure all our pipes comply with UK safety law. As instructed by the Health and Safety Executive (HSE) and recommended by the Gas Safe Register, building over or close to gas pipes should be avoided during any work on your home or business.
We can help you to understand where your gas service pipe is located. It is important that you have the right information before you begin any building work to make sure you continue to receive a safe and reliable gas supply.
Please contact our Gas Connections or Diversions team at the links opposite:
To help you to work near our pipelines, we’ve created some important guides:
