If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.
Email the Customer Care Team at customercare@northerngas.co.uk
Email the Connections Team at gasconnections@northerngas.co.uk
We’re always out and about replacing old metal gas pipes with new, more durable plastic ones, or carrying out emergency repairs to fix leaks and prevent interruptions to your gas supply. No one likes roadworks, and we work with local authorities businesses and residents to plan and deliver our work with minimum disruption.
Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.
Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.
In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.
If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.
Planned works Emergency & repair works Completing the jobThere aren't any projects happening near you
