Poor gas pressure, Ilkley: Monday 25th November 2024

Northern Gas Networks’ customer care team remain on site in Ilkley today (Saturday 23rd November 2024), to ensure normal gas supply has returned to all impacted customers in the LS29 8 and LS29 9 area, after poor pressure was reported yesterday morning.

Engineers restored normal gas pressure to the network on Friday afternoon, however the NGN Customer Care team have been visiting and calling vulnerable customers registered on the Priority Services Register to ensure their gas supply is operating as normal.
Our team will continue to doorknock and contact customers by phone throughout today.

Any residents who need additional support can call the NGN team on 0800 040 7766 option 4, or speak to our on-site team at our Customer Support Hub based at Craiglands Hotel on Cowpasture Road, LS28 8RQ. The hub will remain open until 10.00pm this evening.

Any customers currently unable to use their gas, or who are awaiting a visit from an engineer, can also collect heaters and hotplates from the Hub.

If you know of any neighbours who may need special help or who are away (and you have a key to their property), please let our team know on 0800 040 7766 option 4 or speak to our on-site team at Craiglands Hotel.

All of our staff carry an official identity card containing their photograph, so please ask to see this before allowing anyone into your property.

Any customers who contacted the National Gas Emergency Service to report low pressure and were advised to turn off their gas supply at the Emergency Control Valve (ECV) should follow these steps to restore their supply.

ONLY customers who have already turned off their supply should follow these steps.

For your safety, and that of those around you, please follow these instructions in the order they appear.

1. Make sure all the gas appliances in the property are turned off (boiler, cooker, fire, and so on) before you try to turn the gas supply back on.
2. Open some doors and windows in your property for ventilation.
3. Turn on your gas supply − give the emergency control valve (a spanner-style handle close to the gas meter) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter  re-pressurises.

1. If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.

If you cannot smell gas, continue with the following steps.

1. Turn on your gas appliances one at a time according to the manufacturer’s instructions (many boilers and fires will have instructions on the inside of a drop-down flap near the controls). Start with your gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.
2. If you successfully turn on your gas supply and gas appliances, you don’t need to do anything else.
3. If you cannot turn your emergency control valve on, or you are having difficulty turning your appliances back on, you must turn everything off again (including the emergency control valve) and call us for help on 0800 040 7766 followed by option 4.

Northern Gas Networks engineers remain on site in Ilkley this evening (Friday 22^nd November 2024), to ensure normal gas supply has returned to all impacted customers in the LS29 8 and LS29 9 areas, following reports of poor gas pressure this morning.

After normal gas pressure was restored to the local network this afternoon, NGN’s customer care team have been visiting and calling vulnerable customers registered on the Priority Services Register to ensure their gas supply is operating as normal, and are continuing to doorknock customers this evening.

Any customers who need additional support can contact the NGN team on 0800 040 7766 option 4, or speak to our team who are on site and available to talk to at our Customer Support Hub located at Craiglands Hotel on Cowpasture Road, LS28 8RQ.  The hub will remain open until 10.00pm this evening and will re-open at 8.00am on Saturday morning.

Customers currently unable to use their gas, or who are awaiting a visit from an engineer, can also collect heaters and hotplates from the Hub.

If you know of any neighbours who may need special help or who are away (and you have a key to their property), please let our team know on 0800 040 7766 option 4 or speak to our on-site team at Craiglands Hotel.

All of our staff carry an official identity card containing their photograph, so please ask to see this before allowing anyone into your property

Any customers who contacted the National Gas Emergency Service to report low pressure and were advised to turn off their gas supply at the Emergency Control Valve (ECV) should follow these steps to restore their supply.

ONLY customers who have already turned off their supply should follow these steps.

For your safety, and that of those around you, please follow these instructions in the order they appear.

1. Make sure all the gas appliances in the property are turned off (boiler, cooker, fire, and so on) before you try to turn the gas supply back on.
2. Open some doors and windows in your property for ventilation.
3. Turn on your gas supply − give the emergency control valve (a spanner-style handle close to the gas meter) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter  re-pressurises.

1. If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.

If you cannot smell gas, continue with the following steps.

1. Turn on your gas appliances one at a time according to the manufacturer’s instructions (many boilers and fires will have instructions on the inside of a drop-down flap near the controls). Start with your gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.
2. If you successfully turn on your gas supply and gas appliances, you don’t need to do anything else.
3. If you cannot turn your emergency control valve on, or you are having difficulty turning your appliances back on, you must turn everything off again (including the emergency control valve) and call us for help on 0800 040 7766 followed by option 4.

Engineers from Northern Gas Networks have restored normal gas pressure to the gas network in the LS29 8 and LS28 9 areas of Ilkley today (Friday 22^nd November 2024) after reports of poor gas pressure this morning.

Impacted customers should now be able to use their gas supply as normal.

NGN’s customer care team are visiting vulnerable customers registered on the Priority Services Register this afternoon to ensure their gas supply is operating as normal, and will continue this process throughout this evening.

Any customers who need additional support can contact the NGN team on 0800 040 7766 option 4, or speak to our team who are on site and available to talk to at our Customer Support Hub located at Craiglands Hotel on Cowpasture Road, LS28 8RQ.

Customers who are currently unable to use their gas, or awaiting a visit from an engineer, can also collect heaters and hotplates from the Hub.

If you know of any neighbours who may need special help or who are away (and you have a key to their property), please let our team know on 0800 040 7766 option 4 or speak to our on-site team at Craiglands Hotel.

All of our staff carry an official identity card containing their photograph, so please ask to see this before allowing anyone into your property.

Any customers who contacted the National Gas Emergency Service to report low pressure and were advised to turn off their gas supply at the Emergency Control Valve (ECV) should follow these steps to restore their supply.

ONLY customers who have already turned off their supply should follow these steps.

For your safety, and that of those around you, please follow these instructions in the order they appear.

1. Make sure all the gas appliances in the property are turned off (boiler, cooker, fire, and so on) before you try to turn the gas supply back on.
2. Open some doors and windows in your property for ventilation.
3. Turn on your gas supply − give the emergency control valve (a spanner-style handle close to the gas meter) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter  re-pressurises.

1. If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.

If you cannot smell gas, continue with the following steps.

1. Turn on your gas appliances one at a time according to the manufacturer’s instructions (many boilers and fires will have instructions on the inside of a drop-down flap near the controls). Start with your gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.
2. If you successfully turn on your gas supply and gas appliances, you don’t need to do anything else.
3. If you cannot turn your emergency control valve on, or you are having difficulty turning your appliances back on, you must turn everything off again (including the emergency control valve) and call us for help on 0800 040 7766 followed by option 4.

Engineers from Northern Gas Networks are restoring normal gas pressure to a number of properties in the LS29 8 and LS28 9 postcodes in Ilkley today (Friday 22^nd November 2024) after reports of poor gas pressure this morning.

The local network has been repressurised, and normal gas pressure will be restored to all customers this afternoon.

NGN’s customer care team are visiting vulnerable customers registered on the Priority Services Register to ensure their gas supply is operating as normal, and will continue this process throughout the afternoon.

Customers who needs additional support can contact the NGN team on 0800 040 7766 option 4, or speak to our team who are on site and available to talk to at Craiglands Hotel on Cowpasture Road, LS28 8RQ. Customers currently unable to use their gas can also collect heaters and hotplates from here.

If you know of any neighbours who may need special help or who are away (and you have a key to their property), please let our team know on 0800 040 7766 option 4 or speak to our on-site team at Craiglands Hotel.

All of our staff carry an official identity card containing their photograph, so please ask to see this before allowing anyone into your property.

Any customers who contacted the National Gas Emergency Service to report low pressure and were advised to turn off their gas supply at the Emergency Control Valve (ECV) should follow these steps to restore their supply.

ONLY customers who have already turned off their supply should follow these steps.

For your safety, and that of those around you, please follow these instructions in the order they appear.

1. Make sure all the gas appliances in the property are turned off (boiler, cooker, fire, and so on) before you try to turn the gas supply back on.
2. Open some doors and windows in your property for ventilation.
3. Turn on your gas supply − give the emergency control valve (a spanner-style handle close to the gas meter) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter  re-pressurises.

4. If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.

If you cannot smell gas, continue with the following steps.

5. Turn on your gas appliances one at a time according to the manufacturer’s instructions (many boilers and fires will have instructions on the inside of a drop-down flap near the controls). Start with your gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.
6. If you successfully turn on your gas supply and gas appliances, you don’t need to do anything else.
7. If you cannot turn your emergency control valve on, or you are having difficulty turning your appliances back on, you must turn everything off again (including the emergency control valve) and call us for help on 0800 040 7766 followed by option 4.

Engineers from Northern Gas Networks are on site in Ilkley this morning (Friday 22^nd November 2024) investigating reports of poor gas pressure.

This may be affecting the performance of gas appliances.

Our teams are working to understand the cause of the poor pressure, we’ll be sharing updates throughout this morning. Please stay posted to this page for further information.

If you are experiencing poor gas pressure or you can smell gas, please call the National Gas Emergency Service on 0800 111 999. This line is operation 24 hours a day seven days a week.