If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
0800 040 7766

customercare@northerngas.co.uk

Connections Team
0800 040 7766

gasconnections@northerngas.co.uk

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Loss of gas, Highburn and Monkside, Cramlington

Over 200 properties in Highburn and Monkside, Cramlington lost their gas supply on Monday 7th October.

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Cramlington Sporting Club
Highburn Road
Cramlington
NE23 6BN



Customer Care

Call: 0800 040 7766
Email: customercare@northerngas.co.uk

Smell gas? Call 0800 111 999 immediately.

Latest update

Gas supplies restored to residents
09 October 2024, 2:30pm

NGN engineers have been working hard to restore gas supplies to properties and all customers.  The vast majority of customers were back on gas yesterday evening and we have now been safely reconnected all properties where we have been able to gain access.

If you weren’t at home when an engineer called, you will have received a card asking you to get in touch with our team so that we can arrange for an engineer to come out and turn your gas supply back on.

We want to thank residents for their patience while they were without gas.

Customers who need additional support can call the Customer Care team on 0800 040 7766, or email customercare@northerngas.co.uk’