If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

How We Use Social Media

Our social media accounts are managed by Northern Gas Networks and we keep an eye on them 24/7. Our social media pages are public so anyone can see our tweets and posts, along with your tweets and posts to us.

We’re always watching what people are saying about Northern Gas Networks on Twitter and Facebook to make sure we’re part of the conversation.

We may reach out to customers directly when we see tweets or Facebook posts about us or our services. We may suggest a different way to talk to help with your questions or comments.