If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Get involved Leeds Anchor Network

Get involved

It’s not all about the pipes!

There’s a lot happening at NGN. We’re committed to creating jobs and training opportunities for local people, helping customers in vulnerable situations to stay healthy and warm and paving the way for clean, sustainable forms of fuel.

We work with a wide range of partners, including charities, environmental groups, MPs, utilities, local authorities, schools, colleges and faith groups. We’re always looking to forge new partnerships, and to gather feedback on how we’re doing.

Visit our engagement hub, together.northerngasnetworks.co.uk to get involved!

Anchor Institutions

Anchor institutions are large, locally-rooted organisations such as councils, universities, hospitals and big businesses with headquarters based in their community.

Together they deliver vital services, employ thousands of people, spend hundreds of millions of pounds, own and manage land. They have a long history in their region and are unlikely to move. They have an important impact on local communities and economies and are pivotal to their success and wellbeing.

Community Contribution

Anchor institutions make a positive contribution to a local area by just being there. But the decisions they make about how they operate can make that contribution far bigger.

These decisions support growth and inclusion hand-in-hand, significantly adding to local employment, business growth, skills, incomes, health and wellbeing.

Our Role as an Anchor

The Leeds Anchor Network brings together some of the city’s biggest organisations to deliver more for its people.

We joined the Leeds Anchor Network in 2021 and are pleased to be able to work alongside Leeds City Council, the NHS, Yorkshire Water and its academic institutions to help to shape approaches across local procurement, employee wellbeing, sustainability, recruitment and the environment, for the benefit of our Leeds customers and community.