If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Gas connections Make changes FAQs & Guidance

Need to move your meter or gas pipe?

Moving the position of your meter or service pipe (the pipe that connects your property to our gas network) needs a professional. Our dedicated Connections team will help you every step of the way, from providing you with a quotation & design, to altering your supply & reconnecting gas to your appliances. If your works involve diverting a gas main, please read our dedicated advice on this subject.

Our application portal is no longer available. Please use the Postcode Check to check we cover your area and apply for your works via our online form.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

All about connections

Do you supply the meter as part of the New Connection?

No, as Northern Gas Networks are not a gas supplier. Northern Gas Networks will provide you with a Meter Point Reference Number (MPRN) after you accept the quotation. You will need this MPRN when contacting your chosen energy supplier to arrange your gas meter installation. 

Do I have to pay for a New Connection or is there any funding to help me get connected?

There is a cost to get connected to the gas network and they are determined based on the type of property being connected, the position of the nearest viable main and how much pipework is required to connect the property.  

If you are applying to connect a residential property you may be eligible for funding to help towards the cost of the connection through Communitas Energy CIC. For more information follow this link; https://www.northerngasnetworks.co.uk/gas-connections/get-connected/funding-help/ 

What Reconnection do I need for my Alteration works (meter move)?

The Reconnection is the process of moving your meter and reconnecting it to your gas appliances following the alteration of your supply pipe. There are several options available based on the alteration works that you require:  

Full Reconnection – We will move the meter to the new position and reconnect it back up to your gas appliances. This is only available when there is no more than 2 metres of outlet (copper) pipework required to connect the meter to the appliances. 

Partial Reconnection – We will move the meter to the new position but we will not connect it to your appliances. You will need to arrange your own Gas Safe engineer to complete the outlet (copper) pipework reconnection from the meter to the gas appliances. 

No reconnection – This option means that we will not move or reconnect your meter. This will apply if you are changing to or from a semi-concealed meter box or if you are making arrangements elsewhere to complete the meter reconnections.  

We will disconnect your meter temporarily and move your supply pipe to its new position. You will need to arrange an OAMI (Ofgem Approved Meter Installer) to visit your property after the alteration is complete to connect your meter back to your service pipe, your internal pipework and appliances so you can use your gas. If you are changing your meter due to a change to or from a semi-concealed meter box, you will need to contact your gas supplier to arrange these reconnection works. 

Purge and relight – the supply pipe is being altered but the meter is staying in the same position. We will purge the meter and relight your gas appliances.   

You can find a local Gas Safe Engineer by visiting https://www.gassaferegister.co.uk/  

I need to use more gas, what should I do? / What is a GT1 check?

You should contact your gas supplier and ask for a GT1 check. This check will determine whether the pipe feeding your property is big enough to supply the load that you require. If the GT1 check confirms that the existing supply pipe is adequate, you can arrange your bigger meter with your supplier. If the GT1 check confirms that the existing supply pipe is inadequate for the load you need, you will need to apply for a service upgrade. Follow this link to apply: https://www.northerngasnetworks.co.uk/gas-connections/make-changes/what-to-expect/   

I’m building an extension; can I build over my gas supply pipe?
I’m getting my gas disconnected, what happens with my meter?

You will need to arrange your gas supplier (who you pay your bills to) to remove your gas meter before we can disconnect the supply from the gas network.  

How long before my works will start on site?

Lead times vary in each area and the lead times change frequently. However, we can provide you with an up-to-date lead time – just call 0800 040 7766 (option 2) or email gasconnections@northerngas.co.uk   

When will I get my start date for the works on site?

We have up to 20 working days from the date of your acceptance/payment to review your works and contact you with a proposed start date, although we do aim to get in touch sooner. 

During this time the team are making the arrangements for your work to get started which can include contacting Councils and third parties, organising team availabilities and ordering materials for the works. 

What is a MPRN and where can I find mine?

An MPRN or ‘Meter Point Reference Number’ is a unique reference number which every live gas supply has. You can usually find this on your gas bill or you can search for it here; https://www.findmysupplier.energy/  

What is an ECV?

Your ECV (Emergency Control Valve) is located before the meter. This is usually a red plastic or metallic handle which isolates the supply of gas to your meter and beyond. This should be used in emergencies where you may need to isolate the gas to the property. 

What is a Live or Dead check and how do I book one?

If there is an existing supply pipe at the property, we can send an engineer to the property to test the pipe to see if there is gas present. Just contact us on 0800 040 7766 (option 2) to speak to our team between the hours of 08:00 – 17:00 Monday – Friday, or email the site address and contact details to gasconnections@northerngas.co.uk requesting a ‘Live/Dead check’ 

However, if you smell gas, call 0800 111 999 immediately. 

What are consents and easements?

NGN need to ensure that they have the correct legal rights in place in order to lay gas pipes in land (own or third parties).  On some occasions we may send additional paperwork with your quotation for you to get signed by the landowners.  Without this signed documentation, we will be unable to proceed with your work. 

Consent – this may be requested if we are carrying out works to a property which is not owned by you or if we need to lay some of our pipe in neighbouring land. We will send you a Consent Form and Consent Drawing which you will need to arrange to be signed by the third-party landowner. See our Form of Consent guidance leaflet for more information.

Easement – this is a legal right which will need to be granted prior to our gas mains/pipelines being laid.  An easement places restrictions on what can and cannot be done within the easement strip for the overall protection of the gas main/pipeline (for example, buildings cannot be placed over the strip).  The process of acquiring an easement involves NGNs solicitors liaising with the customers solicitors (and third-party solicitors where applicable) to put the agreements into place and easements are registerable with Land Registry. On average the legal process can take 4-8 weeks to complete. See our Easement guidance leaflet for more information.

Northern Gas Networks are completing my reinstatement, what should I expect?

If your works include reinstatement by Northern Gas Networks our expert teams will follow shortly after we have completed works on the gas pipe. Most surfaces should take up to 5 working days to finish, and you’ll see a number of different teams working together:

  1. First, a grab vehicle will visit to fill in the hole. They’ll use approved recycled materials wherever possible  
  1. Secondly, our expert reinstatement contractors will complete the final layers of reinstatement to the highest standard to try to match the existing surfaces 
  1. Lastly, our support drivers will clear all of our equipment from the site. 

For more information, please see our handy reinstatement leaflet.

You will receive a 2 year guarantee card with reinstatement that Northern Gas Networks completes. 

If you need to speak to someone about your ongoing or upcoming reinstatement works please contact 0800 040 7766 (option 2) to speak to our team between the hours of 08:00 – 17:00 Monday – Friday 

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