What to expect | Northern Gas Networks

Need to move your meter or gas pipe?

Moving the position of your meter or service pipe (the pipe that connects your property to our gas network) needs a professional. Our dedicated Connections team will help you every step of the way, from providing you with a quotation & design, to altering your supply & reconnecting gas to your appliances. If your works involve diverting a gas main, please read our dedicated advice on this subject.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

Explore our infographic

Open infographic

What to expect when you get connected, disconnect or make changes to your meter or pipe work

Click on the numbered tabs and blue arrows below to learn more about what’s involved at every stage of our work

Apply for a quote 1

Before we start 2

During the work 3

Finishing the job 4

Apply for a quote

Illustration showing house with person sitting in window, lady walking near front door and postwoman walking on the right hand side of house.

Before we start

Illustration of house with postwoman delivering a letter on the left hand side, man opening the front door of house, Northern Gas workman writing on a notepad outside the house, and Northern Gas workman on left hand side holding cone.

During the work

Illustration showing house with Northern Gas workman stood outside front door, Northern Gas workman on right hand side holding spade, and barriers alongside the whole image

Finishing the job

Illustration of house surrounded by barriers with digger on left hand side, two Northern Gas workmen holding pavement slate on left hand side of house, Northern Gas workman holding broom next to front door and postwoman delivering letter on right hand side of house.

Your gas meter

Depending on the type of works you have selected, you may need to make additional arrangements for your gas meter...

Your gas meter

If you are having a new connection, you will need to contact your chosen gas supplier to book your gas meter installation. We don’t install gas meters...

Your gas meter

If you are having an alteration, you may need to arrange for your gas supplier or a Gas Safe registered engineer to reconnect your meter or appliances depending on the option you have chosen. Our Connections Customer Advisors will discuss the options available and the steps that you need to take...

Your gas meter

If you are having a disconnection, you will need to contact your current gas supplier and arrange for your gas meter to be removed before the planned start date.

The steps to moving your gas supply

Our Connections team will be here to help you every step of the way. Here are the steps to altering your supply:

Booking steps

Illustration showing computer screen 'Apply', magnifying glass 'Initial Checks', document 'Quote', document being signed 'Quote Accepted' and calendar icon 'Planning'

Work steps

Illustration showing house with car outside 'Site preparations', handshake 'Work Commences', mop 'Tidy Up', and smiley face 'Feedback'

Before you start the alteration process, please take a look at the below points to ensure you have everything to hand before you begin:

Are you the property owner or do you have permission from the owner to alter your supply?
Your Meter Point Reference Number (MPRN) will be required when filling in your application form. This can be found on your gas bills or by searching via this helpful link: https://www.findmysupplier.energy/This link opens in a new tab
A sketch or site planThis link opens in a new tab showing the property, the existing and proposed meter positions.
Consider who will carry out the digging on your land. You have the option to carry out the digging & reinstatement yourself, or can opt for Northern Gas Networks to complete this for you. Here is a handy leaflet for reinstatementThis link opens in a new tab.
Reconnection of your gas meter – there are 3 different types of meter reconnections that we offer; No Reconnection, Partial Reconnection, Full Reconnection. Please see see further information below regarding Reconnections.
A photo of the gas meterThis link opens in a new tab, including the emergency control valve (ECV)

In addition to the above points listed, if you are applying for an alteration of your supply to a Businesses or Industrial premises, or an Upgrade of supply to any type of property we will also require:

Your hourly & annual gas loads

These can be obtained from a Gas Safe engineer.

The hourly gas load is calculated by totalling the kilowatts (kW) used by each gas appliance that will be fed from this supply (for example, 60kW boiler + 30kW heater = 90kW hourly load).

The annual gas load can be calculated using the following multiplication: ‘Hourly gas load’ x ‘Usage hours per day’ x ‘Usage days per week’ x ‘Usage weeks per year’

If you are increasing your gas load usage, you may need your service pipe upgrading to support your new load.

Firstly, a GT1 check should be completed to determine if the existing service pipe will be adequate for your new load. This can be requested for by contacting your gas supplier (who you pay your bills to) who should request the GT1 on your behalf. Alternatively, you can apply for the GT1 check directly with Northern Gas Networks by emailing connections_gt1_2_3@northerngas.co.ukThis link opens in a new tab and requesting the form to complete.

Please bear in mind that when applying for a GT1 you will need to provide your MPRN (Meter Point Reference Number – this can be found on your gas bills) along with your proposed SHQ (Supply Hourly Quantity).

If your completed GT1 report shows that you require an upgraded service pipe, you can begin applying for the Upgrade. Please refer to the Before you Apply section on this page for key information you need to provide us as part of your application.

Once we’ve moved your service pipe, the process is nearly complete, with one more important step before you’re back on gas: your reconnection. There are three options.

This is the perfect solution if you require no more than 2 metres of internal pipework. We may need to send a representative to site to confirm this reconnection type can be completed.

What we’ll do: Our team will disconnect your meter, move it to its new position and reconnect your internal pipework and appliances so you can use your gas.

What you’ll need to do: Nothing! Once our team have reconnected you, your gas supply will be fully restored.

This option means we would move your meter into its new position but not reconnect your internal pipework. This would apply if there is more than 2 metres of internal pipework required.

What we’ll do: Our team will disconnect your meter and move it to its new position.

What you need to do: Arrange for a Gas Safety registered engineer to visit your property after the alteration is complete to reconnect your meter to your internal pipework and appliances so you can use your gas.

This option means that we will not move or reconnect your meter.

This would apply if you are changing to or from a semi-concealed meter box or if you are making arrangements elsewhere to complete the meter reconnections.

What we’ll do: Our team will disconnect your meter and move your service pipe to its new position.

What you need to do: Arrange for an Ofgem-Approved Meter Installer (OAMI) to visit your property after the alteration is complete to connect your meter back to your service pipe, your internal pipework and appliances so you can use your gas. If you are changing your meter, you will need to contact your gas supplier to arrange this.

Your meter reconnection options may differ if you are altering a commercial gas supply. To discuss the reconnection options please contact our Connections Team on 0800 0407766 (opt2).

When will I receive my quotation?

Once we have your application we will send your quote, design and any additional documents within 21 working days*.

*Works considered complex, such as large loads or sites of 5 or more properties are exempt from the 21 working day timescale.

How long until work begins on the site?

Following your payment & acceptance, our planners will be in touch with you within 20 working days to agree a start date for the works. Lead times for works starting vary week to week depending on geographical area, workload and available resource.

If you would like to find out our most current lead times please speak to our Connections team on 0800 040 7766 (option 2)

Here are our Guaranteed Standards of ServiceThis link opens in a new tab.

Depending on the works that are required for altering your gas supply, you may be eligible for a Standard Charge Alteration. Standard Charges are applied to Domestic properties only, along with other key criteria.

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Who is digging?

1m alterations

with no reconnection

Per additional 1m

Up to 20m

NGN dig private land

£962.50 (excluding VAT)

£50.50 (excluding VAT)

Customer dig private land

£501 (excluding VAT)

£2.50 (excluding VAT)

Reconnection cost

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Partial reconnections

£77 (excluding VAT)

Full reconnections

£185.50 (excluding VAT)

Each alteration request is reviewed individually and may fall outside of the Standard Charge costings. These alterations and any alteration of supply to a Business or Industrial premises will be priced based on a bespoke model.

Metallic pipes

If the existing service pipe is metallic then a replacement or insertion of the service using plastic pipe may be required. This could mean more excavation on private and public land than originally anticipated. The costs for this are met by NGN and we do not expect our customers to uncover any of the pipework that needs to be replaced. We will reinstate any trenches we have to dig in order to renew the pipe, unless you request otherwise.

Need to move your meter or gas pipe?

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

Explore our infographic

What to expect when you get connected, disconnect or make changes to your meter or pipe work

Apply for a quote

Before we start

During the work

Finishing the job

Application form

Initial checks

Quotation

Accepting your quote

Scheduling the work

Site preparation

Site preparation

Your gas meter

Your gas meter

Your gas meter

Your gas meter

On your doorstep

Work commences

Filling the excavations

Relaying the surface layers

Clearing the site

How did we do?

The steps to moving your gas supply

Booking steps

Work steps

When will I receive my quotation?

How long until work begins on the site?

Who is digging?

1m alterations

Per additional 1m

Reconnection cost

Metallic pipes

Useful information

Guidance

Specifications and requirements

Connections Charges

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