What to expect | Northern Gas Networks

Looking to connect to our network?

We provide new gas connections services to much of Yorkshire, the North East and northern Cumbria. Our experienced Connections team will help you every step of the way, from providing you with a quote and design plan to laying the pipe, filling in the hole and leaving everything as we found it.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

Explore our infographic

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What to expect when you get connected, disconnect or make changes to your meter or pipe work

Click on the numbered tabs and blue arrows below to learn more about what’s involved at every stage of our work

Apply for a quote 1

Before we start 2

During the work 3

Finishing the job 4

Apply for a quote

Illustration showing house with person sitting in window, lady walking near front door and postwoman walking on the right hand side of house.

Before we start

Illustration of house with postwoman delivering a letter on the left hand side, man opening the front door of house, Northern Gas workman writing on a notepad outside the house, and Northern Gas workman on left hand side holding cone.

During the work

Illustration showing house with Northern Gas workman stood outside front door, Northern Gas workman on right hand side holding spade, and barriers alongside the whole image

Finishing the job

Illustration of house surrounded by barriers with digger on left hand side, two Northern Gas workmen holding pavement slate on left hand side of house, Northern Gas workman holding broom next to front door and postwoman delivering letter on right hand side of house.

Your gas meter

Depending on the type of works you have selected, you may need to make additional arrangements for your gas meter...

Your gas meter

If you are having a new connection, you will need to contact your chosen gas supplier to book your gas meter installation. We don’t install gas meters...

Your gas meter

If you are having an alteration, you may need to arrange for your gas supplier or a Gas Safe registered engineer to reconnect your meter or appliances depending on the option you have chosen. Our Connections Customer Advisors will discuss the options available and the steps that you need to take...

Your gas meter

If you are having a disconnection, you will need to contact your current gas supplier and arrange for your gas meter to be removed before the planned start date.

The steps to getting connected

Our Connections team will be here to help you every step of the way. Here are the steps to connecting you to our network:

Booking steps

Illustration showing computer screen 'Apply', magnifying glass 'Initial Checks', document 'Quote', document being signed 'Quote Accepted' and calendar icon 'Planning'

Work steps

Illustration showing house with car outside 'Site preparations', handshake 'Work Commences', mop 'Tidy Up', and smiley face 'Feedback'

Before you start the connections process you’ll need to consider the following points to ensure you have everything to hand before you begin:

Are you the property owner or do you have permission from the owner to connect to the network?
For new build properties we will require a to-scale site plan, which also includes surrounding geography
Who’s going to carry out the digging on your land? You have the option to carry out the digging & reinstatement yourself, or can opt for Northern Gas Networks to complete this for you. Here is a handy leaflet for reinstatementThis link opens in a new tab
Where is the gas meter going to be positioned?

In addition to the above points listed, if you are applying for a new connection to a Business or Industrial premises, we will also require:

Your hourly & annual gas loads

These can be obtained from a Gas Safe engineer.

The hourly gas load is calculated by totalling the kilowatts (kW) used by each gas appliance that will be fed from this supply (for example, 60kW boiler + 30kW heater = 90kW hourly load).

The annual gas load can be calculated using the following multiplication: ‘Hourly gas load’ x ‘Usage hours per day’ x ‘Usage days per week’ x ‘Usage weeks per year’

Following your new connection, Northern Gas Networks will not supply or install a gas meter. We will provide you with a Meter Point Reference Number (MPRN) after you accept the quotation. You will need this MPRN when contacting your chosen energy supplier to arrange your gas meter installation.

Responsibilities (how it works)

Northern Gas Networks

own and maintain the pipes, which transport the gas into homes and businesses. We’re responsible for the network up to the Emergency Control Valve (ECV) which is located just before your gas meter.

Your Gas Supplier

is responsible for the installation and maintenance of your gas meter. They own the gas which is transported through our pipes and will send you the bills for the gas you use in your property.

The Property Owner

is responsible for the internal pipes for the meter to the gas appliances. It is advised that the gas appliances are checked and serviced annually by a Gas Safe registered engineer. A list of local qualified engineers can be found on the Gas Safe Register website gassaferegister.co.ukThis link opens in a new tab

When will I receive my quotation?

Once we have your application we’ll send your quote, design and any additional documents within 21 working days*

*Works considered complex, such as large loads or sites of 5 or more properties are exempt from the 21 working day timescale.

How long until work begins on the site?

Following your payment & acceptance, our planners will be in touch with you within 20 working days to agree a start date for the works.

Lead times for works starting can vary depending on geographical area, workload and available resource.

If you would like to know our current lead times, please speak to our Connections team on 0800 040 7766 (option 2)

Here are our Guaranteed Standards of ServiceThis link opens in a new tab.

Depending on the work required to get you connected to our network, you may be eligible for a Standard Charge Connection. Standard Charge Connections are applied to domestic properties that are within 23m of a gas main in public land, and when there is less than 20m to be laid in your private land. The Standard Charges are:

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Who is digging?

Cost

NGN dig private land

£1,201 (excluding VAT)

Customer dig private land

£591.50 (excluding VAT)

No private land

£572 (excluding VAT)

Each connection request is reviewed individually and may fall outside of the above costings. These connections and any connection to a Business or Industrial premises will be priced based on a bespoke model.

Funding help

If you’re a domestic customer struggling financially, we might be able to help you get connected. We may also be able to get you funding for a new heating system. Find out more on our funding help pageThis link opens in a new tab.

Explore our infographic

What to expect when you get connected, disconnect or make changes to your meter or pipe work

Apply for a quote

Before we start

During the work

Finishing the job

Application form

Initial checks

Quotation

Accepting your quote

Scheduling the work

Site preparation

Site preparation

Your gas meter

Your gas meter

Your gas meter

Your gas meter

On your doorstep

Work commences

Filling the excavations

Relaying the surface layers

Clearing the site

How did we do?

The steps to getting connected

Booking steps

Work steps

Responsibilities (how it works)

Northern Gas Networks

Your Gas Supplier

The Property Owner

When will I receive my quotation?

How long until work begins on the site?

Who is digging?

Cost

Funding help

Guidance

Specifications and requirements

Connections Charges

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