What to expect | Northern Gas Networks

Disconnect a gas service or main

If you need to disconnect your gas supply or a gas main within your site, we’re here to help. Our knowledgeable Connections team will guide you through your journey, from providing you with a quotation & design, to completing your disconnection on site.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

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What to expect when you get connected, disconnect or make changes to your meter or pipe work

Click on the numbered tabs and blue arrows below to learn more about what’s involved at every stage of our work

Apply for a quote 1

Before we start 2

During the work 3

Finishing the job 4

Apply for a quote

Illustration showing house with person sitting in window, lady walking near front door and postwoman walking on the right hand side of house.

Before we start

Illustration of house with postwoman delivering a letter on the left hand side, man opening the front door of house, Northern Gas workman writing on a notepad outside the house, and Northern Gas workman on left hand side holding cone.

During the work

Illustration showing house with Northern Gas workman stood outside front door, Northern Gas workman on right hand side holding spade, and barriers alongside the whole image

Finishing the job

Illustration of house surrounded by barriers with digger on left hand side, two Northern Gas workmen holding pavement slate on left hand side of house, Northern Gas workman holding broom next to front door and postwoman delivering letter on right hand side of house.

Your gas meter

Depending on the type of works you have selected, you may need to make additional arrangements for your gas meter...

Your gas meter

If you are having a new connection, you will need to contact your chosen gas supplier to book your gas meter installation. We don’t install gas meters...

Your gas meter

If you are having an alteration, you may need to arrange for your gas supplier or a Gas Safe registered engineer to reconnect your meter or appliances depending on the option you have chosen. Our Connections Customer Advisors will discuss the options available and the steps that you need to take...

Your gas meter

If you are having a disconnection, you will need to contact your current gas supplier and arrange for your gas meter to be removed before the planned start date.

The steps to disconnecting your gas supply

Here are the steps to getting disconnected from our network. Our Connections team will be here to help you every step of the way

Booking steps

Illustration showing computer screen 'Apply', magnifying glass 'Initial Checks', document 'Quote', document being signed 'Quote Accepted' and calendar icon 'Planning'

Work steps

Illustration showing house with car outside 'Site preparations', handshake 'Work Commences', mop 'Tidy Up', and smiley face 'Feedback'

Your meter

Once you have accepted the quotation, we will provide you with a planned start date for the works. At this point you will need to contact your supplier to have your meter removed ready for when we are due to arrive on site. If the meter is still connected when we arrive, we will not be able to carry out the disconnection.

Before you start the disconnection process, please take a look at the below points to ensure you have everything to hand before you begin:

Are you the property owner or do you have permission from the owner to disconnect your supply?
Your Meter Point Reference Number (MPRN) will be required when filling in your application form. This can be found on your gas bills or by searching via this helpful link: https://www.findmysupplier.energy/This link opens in a new tab

Desirable information you should aim to supply on application:

A clear photo of the gas meterThis link opens in a new tab
A sketch or site plan showing your current meter location

Northern Gas Networks

own and maintain the pipes, which transport the gas into homes and businesses. We’re responsible for the network up to the Emergency Control Valve (ECV) which is located just before your gas meter.

Your Gas Supplier

is responsible for the installation and maintenance of your gas meter. They own the gas which is transported through our pipes and will send you the bills for the gas you use in your property.

The Property Owner

is responsible for the internal pipes for the meter to the gas appliances. It is advised that the gas appliances are checked and serviced annually by a Gas Safe registered engineer. A list of local qualified engineers can be found on the Gas Safe Register website gassaferegister.co.ukThis link opens in a new tab

When will I receive my quotation?

Once we have your application we will send your quote, design and any additional documents within 21 working days.

*Works considered complex, such as large loads or sites of 5 or more properties are exempt from the 21 working day timescale.

How long until work begins on the site?

Following your payment & acceptance, our planners will be in touch with you within 20 working days to agree a start date for the works. Lead times for works starting vary week to week depending on geographical area, workload and available resource.

If you would like to find out our most current lead times please speak to our Connections team on 0800 040 7766 (option 2).

Here are our Guaranteed Standards of ServiceThis link opens in a new tab.

Depending on the works that are required for disconnecting your gas supply, you may be eligible for a Standard Charge Disconnection.

Standard Charges are applied to Low-Pressure Service disconnections only, up to 180mm in diameter. The cost is dependant on where we need to disconnect the service pipe from the main.

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Pipe Diameter

Footpaths, Verges, Unmade & Cultivated

All Road Types

Most domestic & small Commercial Supplies

Pipe diameter = <63mm PE or metallic

£770 (excluding VAT)

£1,155 (excluding VAT)

Commercial Supplies

Pipe diameter >63mm – <180mm PE or metallic

From £1755 (excluding VAT) to £2105 (excluding VAT)

From £2596 (excluding VAT) to £3054 (excluding VAT)

Each Disconnection request is reviewed individually and may fall outside of the Standard Charge costings. These disconnections will be priced based on a bespoke model.

Explore our infographic

What to expect when you get connected, disconnect or make changes to your meter or pipe work

Apply for a quote

Before we start

During the work

Finishing the job

Application form

Initial checks

Quotation

Accepting your quote

Scheduling the work

Site preparation

Site preparation

Your gas meter

Your gas meter

Your gas meter

Your gas meter

On your doorstep

Work commences

Filling the excavations

Relaying the surface layers

Clearing the site

How did we do?

The steps to disconnecting your gas supply

Booking steps

Work steps

Your meter

Northern Gas Networks

Your Gas Supplier

The Property Owner

When will I receive my quotation?

How long until work begins on the site?

Pipe Diameter

Footpaths, Verges, Unmade & Cultivated

All Road Types

Guidance

Specifications and requirements

Connections Charges

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