If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Gas connections Disconnect What to expect

Disconnect a gas service or main

If you need to disconnect your gas supply or a gas main within your site, we’re here to help. Our knowledgeable Connections team will guide you through your journey, from providing you with a quotation & design, to completing your disconnection on site.

Our application portal is no longer available. Please use the Postcode Check to check we cover your area and apply for your works via our online form.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

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The steps to disconnecting your gas supply

Here are the steps to getting disconnected from our network. Our Connections team will be here to help you every step of the way

Booking steps

Work steps

Your meter

Once you have accepted the quotation, we will provide you with a planned start date for the works. At this point you will need to contact your supplier to have your meter removed ready for when we are due to arrive on site. If the meter is still connected when we arrive, we will not be able to carry out the disconnection.

Before you start the disconnection process, please take a look at the below points to ensure you have everything to hand before you begin:

  • Are you the property owner or do you have permission from the owner to disconnect your supply?
  • Your Meter Point Reference Number (MPRN) will be required when filling in your application form. This can be found on your gas bills or by searching via this helpful link: https://www.findmysupplier.energy/

Desirable information you should aim to supply on application:

Northern Gas Networks

own and maintain the pipes, which transport the gas into homes and businesses. We’re responsible for the network up to the Emergency Control Valve (ECV) which is located just before your gas meter.

Your Gas Supplier

is responsible for the installation and maintenance of your gas meter. They own the gas which is transported through our pipes and will send you the bills for the gas you use in your property.

The Property Owner

is responsible for the internal pipes for the meter to the gas appliances. It is advised that the gas appliances are checked and serviced annually by a Gas Safe registered engineer. A list of local qualified engineers can be found on the Gas Safe Register website gassaferegister.co.uk

When will I receive my quotation?

Once we have your application we will send your quote, design and any additional documents within 21 working days.

*Works considered complex, such as large loads or sites of 5 or more properties are exempt from the 21 working day timescale.

How long until work begins on the site?

Following your payment & acceptance, our planners will be in touch with you within 20 working days to agree a start date for the works. Lead times for works starting vary week to week depending on geographical area, workload and available resource.

If you would like to find out our most current lead times please speak to our Connections team on 0800 040 7766 (option 2).

Here are our Guaranteed Standards of Service.

Depending on the works that are required for disconnecting your gas supply, you may be eligible for a Standard Charge Disconnection.

Standard Charges are applied to Low-Pressure Service disconnections only, up to 180mm in diameter. The cost is dependant on where we need to disconnect the service pipe from the main.

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Pipe Diameter

Footpaths, Verges, Unmade & Cultivated

All Road Types

Most domestic & small Commercial Supplies

Pipe diameter = <63mm PE or metallic

£770 (excluding VAT)
£1,155 (excluding VAT)
Commercial Supplies

Pipe diameter >63mm – <180mm PE or metallic

From £1755 (excluding VAT) to £2105 (excluding VAT)
From £2596 (excluding VAT) to £3054 (excluding VAT)

Each Disconnection request is reviewed individually and may fall outside of the Standard Charge costings. These disconnections will be priced based on a bespoke model.

Useful information

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