A fairer, greener future for the North of England
A fair transition to net zero with our 2026-2031 business plan
How we'll deliver our plan
Work collaboratively to develop new ideas, embrace feedback and resolve challenges.
Be transparent about our decisions and accountable for our actions, staying true to our commitments and who we are as a network.
Treat people fairly and equitably to minimise the negative impacts of our actions and make sure no one is left on the journey to net zero.
Innovate and enhance sustainability for our communities and the environment.
Harness data and technology to modernise our operations, improve customer experience, and measure what works, and understand what does not.
Strive for value in everything we do, maximising efficiency to improve our service while keeping costs as low as possible for our customers.
“Efficiency is important to us, but we think of it as a means of delivering better results for the people that rely on us – especially the most vulnerable members of society. Because, ultimately, NGN isn’t about processes, but people: our customers, colleagues and stakeholders.”
Our commitments to you
You told us you want a high-quality service that supports vulnerable customers and delivers social value
You told us that you want a safe and reliable network that you can depend on
You told us to do the right thing for the environment, society and future generations
You told us to think smart, work smart and make sure you get value for money