If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

A fairer, greener future for the North of England

A fair transition to net zero with our 2026-2031 business plan

  • Introduction
  • Who we are
  • What we’re doing
  • Highlights of our plan
  • Who’s involved
  • Download our plan

Download our plan

You can read our full plan and visit our library for everything you need to know about the service we want to deliver for 2026-2031

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Full plan
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