If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Document library Document library: Our customers

Document library: Our customers

You’ll find all of our publications, legal documents and key business reports here.

NGN & You

Our customers

Guaranteed Standards of Performance
Download Archive
    array(2) { ["file"]=> string(99) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2021/08/2019-20-Standards-of-Service-4.pdf" ["name"]=> string(9) "2019/2020" }
  • 2019/2020
    • array(2) { ["file"]=> string(99) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2019/04/Standards-of-Service-2016-17-3.pdf" ["name"]=> string(9) "2016/2017" }
  • 2016/2017
    • array(2) { ["file"]=> string(97) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/08/Standards_of_Service_2015-16.pdf" ["name"]=> string(9) "2015/2016" }
  • 2015/2016
    • array(2) { ["file"]=> string(97) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Standards_of_Service_2014-15.pdf" ["name"]=> string(9) "2014/2015" }
  • 2014/2015
    • array(2) { ["file"]=> string(89) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Standards-of-Service.pdf" ["name"]=> string(9) "2013/2014" }
  • 2013/2014
Notice of Rights
Notice of Rights 2023-24 Archive
    array(2) { ["file"]=> string(100) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2023/08/Notice-of-Rights-2022-23-280723.pdf" ["name"]=> string(24) "Notice of Rights 2022-23" }
  • Notice of Rights 2022-23
    • array(2) { ["file"]=> string(103) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2024/03/Notice-of-Rights-2020-2021_UPDATED.pdf" ["name"]=> string(26) "Notice of Rights 2020-2021" }
  • Notice of Rights 2020-2021
Access Statement
Download Archive
    array(2) { ["file"]=> string(90) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2019/01/Access-Statement-2017.pdf" ["name"]=> string(4) "2017" }
  • 2017
    • array(2) { ["file"]=> string(94) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/NGN-Access-Statement-2016.pdf" ["name"]=> string(4) "2016" }
  • 2016
    • array(2) { ["file"]=> string(94) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/NGN-Access-Statement-2015.pdf" ["name"]=> string(4) "2015" }
  • 2015
Ofgem Customer Survey Results
Download Archive
    array(2) { ["file"]=> string(109) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q1-2010-11-Survey-Results-Licence-Ref-D9.pdf" ["name"]=> string(10) "Q1 2010/11" }
  • Q1 2010/11
    • array(2) { ["file"]=> string(111) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q2-2010-11-Survey-Results-Licence-Ref.-D91.pdf" ["name"]=> string(10) "Q2 2010/11" }
  • Q2 2010/11
    • array(2) { ["file"]=> string(111) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q3-2010-11-Survey-Results-Licence-Ref.-D91.pdf" ["name"]=> string(10) "Q3 2010/11" }
  • Q3 2010/11
    • array(2) { ["file"]=> string(111) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q4-2010-11-Survey-Results-Licence-Ref.-D91.pdf" ["name"]=> string(10) "Q4 2010/11" }
  • Q4 2010/11
    • array(2) { ["file"]=> string(111) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q1-2011-12-Survey-Results-Licence-Ref.-D91.pdf" ["name"]=> string(10) "Q1 2011/12" }
  • Q1 2011/12
    • array(2) { ["file"]=> string(110) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q3-2011-12-Survey-Results-Licence-Ref-D91.pdf" ["name"]=> string(10) "Q3 2011/12" }
  • Q3 2011/12
    • array(2) { ["file"]=> string(106) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q4-2011-12-Survey-Results-License-Ref.pdf" ["name"]=> string(10) "Q4 2011/12" }
  • Q4 2011/12
    • array(2) { ["file"]=> string(115) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q1-2012-13-Survey-Results-–-Licence-Ref-D9-1.pdf" ["name"]=> string(10) "Q1 2012/13" }
  • Q1 2012/13
    • array(2) { ["file"]=> string(110) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q2-2012-13-Survey-Results-Licence-Ref-D91.pdf" ["name"]=> string(10) "Q2 2012/13" }
  • Q2 2012/13
    • array(2) { ["file"]=> string(110) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q3-2012-13-Survey-Results-Licence-Ref-D91.pdf" ["name"]=> string(10) "Q3 2012/13" }
  • Q3 2012/13
    • array(2) { ["file"]=> string(110) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/Q4-2012-13-Survey-Results-Licence-Ref-D91.pdf" ["name"]=> string(10) "Q4 2012/13" }
  • Q4 2012/13
    • array(2) { ["file"]=> string(112) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/2013.14-Reg-YTD-results-website-publication.pdf" ["name"]=> string(7) "2013/14" }
  • 2013/14
    • array(2) { ["file"]=> string(112) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2019/05/2014.15-Reg-YTD-results-website-publication.pdf" ["name"]=> string(7) "2014/15" }
  • 2014/15
    • array(2) { ["file"]=> string(123) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2019/05/Customer-Satisfaction-Results-April-2016-to-March-2017.pdf" ["name"]=> string(7) "2016/17" }
  • 2016/17
    • array(2) { ["file"]=> string(123) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2021/04/Customer-Satisfaction-Results-April-2017-to-March-2018.pdf" ["name"]=> string(9) "2017/2018" }
  • 2017/2018
Institute of Customer Service - Business Benchmarking Results
Download
UKRN Annual Report
Download Archive
    array(2) { ["file"]=> string(92) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2018/12/UKRN-Annual-Report-2017.pdf" ["name"]=> string(4) "2017" }
  • 2017
    • array(2) { ["file"]=> string(97) "https://www.northerngasnetworks.co.uk/wp-content/uploads/2017/04/NGN-UKRN-Annual-Report_FINAL.pdf" ["name"]=> string(4) "2016" }
  • 2016
Complaints Handling Procedure
Complaints Handling Procedure