If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Document library Document library: Keeping costs down

Document library: Keeping costs down

You’ll find all of our publications, legal documents and key business reports here.

NGN & You

Keeping costs down

Sustainable Procurement Strategy
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Procurement Guidelines
Download Archive
Regulatory Financial Performance Report
RIIO 2 RFPR template March 2024 2024 RFPR Commentary NGN 2023 RFP Commentary RFPR 2023 Archive
Regulatory Accounts
Download Archive
Statutory Accounts
Northern Gas Networks Holdings Limited Annual Report and Accounts 2024 Northern Gas Networks Finance Annual Report and Accounts 2024 Northern Gas Networks Annual Report and Accounts 2024 Northern Gas Networks Operations Limited Annual Report and Accounts 2024 Archive
Transportation Pricing
2024-25 Final Transportation Charging Statement 2023-24 Final Transportation Charging Statement 2022-23 Final Transportation Charging Statement More Archive
Metering Pricing
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Connections Charges
Condition 4B Connection Charging Methodology Statement and Charging Statements More
Directors Remuneration
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Purchase Order Terms and Conditions for Goods and Services
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Investor Presentations
Investor Prospectus More Archive
Interim Accounts
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