If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The bill breakdown:

The energy regulator, Ofgem, oversees and approves the prices that Northern Gas Networks can charge gas shippers to move gas through our pipes on behalf of the gas suppliers – the companies that customers buy energy from.

Today £152∗ of the average annual gas bill pays for the distribution services we provide.  That’s £13 a month.

We invest that money to keep our network in good condition, keep people safe and ensure the gas keeps flowing, to provide a fast and efficient emergency response service, to reduce carbon emissions and to ensure we deliver fantastic customer service while developing low carbon energy solutions for the future.

By investing our profits to make our business run more smoothly, we ensure that we keep prices to a minimum without compromising our high levels of service.

∗This figure will vary throughout the eight year regulatory period from 2021 – 2026, based on a number of cost factors during a given year.