If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.
Email the Customer Care Team at customercare@northerngas.co.uk
Email the Connections Team at gasconnections@northerngas.co.uk
Our industry is constantly evolving, as utility companies look for new ways to improve efficiency and deliver a great value service for customers, now and in the future.
Here at NGN, we are constantly investing in our workforce and trialling new technology and processes, to keep moving forward.
We work closely with businesses and our fellow utility companies to develop innovative solutions to shared problems and challenges.
Key organisations and industry forums include:
Energy Innovation Centre (EIC): acts as our dating agency with SMEs (Small to Medium Enterprises). Through the EIC, we can work with a community of more than 2,000 businesses to develop solutions to common industry issues. It’s a great way to source expertise and ideas, while also investing in local firms. Learn more about the EIC here
Gas Innovation Governance Group: a monthly gathering of UK gas distributors.
Cross Utility Innovation Group: a regular get-together of water, power and gas providers. Over the past year, partners have been working on a joint project to measure the social impact of network innovation activities.
Low Carbon Network Innovation Conference: an annual conference at which utility companies showcase green, affordable energy solutions.
Energy Innovation Centre Gas Distributors Forum: a quarterly meeting of gas distributors and SMEs to solve problems and explore fresh ideas.
If you have an innovative idea or product that could help us to provide a smarter, safer, greener and more cost efficient service, we’d love to hear from you. We’re also keen to hear about innovations relating to the management of assets and the future role of gas.
