If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.
Email the Customer Care Team at customercare@northerngas.co.uk
Email the Connections Team at gasconnections@northerngas.co.uk
Our industry is constantly evolving, as utility companies look for new ways to improve efficiency and deliver a great value service for customers, now and in the future.
Here at NGN, we are constantly investing in our workforce and trialling new technology and processes, to keep moving forward.
Clean, sustainable energy supplies are needed to support growing populations, reduce environmental impact and avoid over-reliance on supplies from overseas.
As the UK moves towards a low carbon economy, we need to develop cleaner ways to power our homes and businesses, at an affordable price tag.
Here at NGN, we’ve positioned ourselves at the forefront of this change, by working with a diverse range of partners to develop the energy networks of the future, as we move from cleaner, to clean to green energy.
These networks are likely to be fully integrated energy systems, where traditional barriers between gas, electricity and heat are removed to create altogether more fluid and efficient ways to generate, store and transport energy.
Gas can continue to play an important role in this smart energy future, but it’s likely that we won’t be relying solely on traditional natural gas (methane), but also clean, renewable fuels such as hydrogen and biomethane.
Our dedicated Customer Energy Solutions team at NGN oversees projects, builds partnerships and lobbies UK decision makers.
