If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
About us Previous Plan 2013-2021 The environment Ask Environment

The gas is greener

Keeping 2.7 million homes and businesses cooking on gas is a resource intensive business. It’s our responsibility to reduce our day-to-day carbon footprint, while helping green, alternative fuels to flourish.

You can find out more about our efforts to deliver a safe and reliable gas supply, whilst protecting the environment, by looking at the information on this page or by downloading our Environment Health and Safety Policy (EHS104).

For more information about Biomethane you can visit our dedicated Biomethane website.

Ask Environment

We work hard to reduce our day to day environmental impact whilst exploring innovative ways of transporting alternative clean, sustainable forms of gas, in the future.

Keeping the region cooking on gas is an energy intensive business and we are committed to being open and transparent about our impact including where we are performing well and areas for improvement.

Northern Gas Networks must provide access to environmental information under the Environmental Information Regulations Act 2004 (EIR).

We publish a range of environmental information here on our website in NGN&You and in our documents library where you’ll find lots of reports that you can download for free.

If you can’t find what you’re looking for, try searching using the search function in the top right of the page, or contact the Environment team.

Ask Environment

  • For information on how we use your details please read our Personal Data Privacy Notice

What are the Environmental Information Regulations 2004? (EIR)

The EIR provides for disclosure of and access to environmental information held by public authorities and privatised gas distribution businesses and this now applies to NGN.

What are the Environmental Information Regulations 2004? (EIR)

Show more

The EIR provides for disclosure of and access to environmental information held by public authorities and privatised gas distribution businesses and this now applies to NGN.

Show less

What is 'environmental information'?

Show more

In this context ‘environmental information’includes; the state of the environment (eg water, air, soil or land); factors affecting or likely to affect the environment (eg radiation, noise, energy or waste); measures and activities affecting or likely to affect the environment (eg policies, programmes); cost benefit and other economic analyses used within the framework of the measures and activities above; reports on the implementation of environmental legislation and the state of human health and safety as they may be affected by the above.

Show less

Will you charge me for providing information?

Show more

In some cases, there may be a reasonable charge for providing environmental information, however, no charge will be made for the provision of information and publications already made available by NGN; advising on the availability of information; for inspecting public registers; or examining information on NGN premises.

When we receive your request, we will advise whether a fee will apply and the expected cost.

Should you then wish to proceed with the request the information will be provided following receipt of the payment.

A fee may be charged for the following:

  1. Staff time involved in complying with the request e.g. determining whether the information is available, locating the information, compiling and preparing information at a rate of £25 per hour.
  2. Other costs incurred by NGN in terms of printing, photocopying or scanning information:
    Printing and photocopying, 10 pence per sheet (A4 black & white); 50 pence per sheet (A4 colour); 50 pence per sheet (A3 black & white) and £1.00 per sheet (A3 colour).  For alternative formats details will be provided on request
  3. Postage or other delivery charges (where applicable)

 

Show less

Helpful guidance

Show more

We pride ourselves of providing high standards of service but if you’re not happy we want to know. You can find out more here.

  • Identify the information you want as clearly as you can, if a request is too general, we may ask you to provide more details
  • Send your request in writing and keep a copy for your records
  • Include your name, address and other contact details
  • Be as specific as you can about the information you want

Read and observe the additional guidance on making EIR requests which can be found on the Information Commissioner’s Office website

Show less
Looking for something else?