Financial rewards | Northern Gas Networks

Keeping costs down

Approximately 17% of your gas bill goes towards getting gas to you safely and reliably.

Customers continually tell us they want affordable bills, and we take every opportunity to save money without compromising standards.

We remain the top performing gas distributor for efficiency – 6% ahead of our closest competitor.

Your 17% is in good hands!

Financial rewards

Giving back to the community

Under the terms of our RIIO contract with Ofgem, we receive financial rewards for good performance in key areas – or penalties for falling short.

We achieved significant rewards throughout the regulatory period that ran from 2013 – 2021 (known as RIIO GD1) and no penalties.

Our rewards include

£18 million

For great customer service. We exceeded all our customer satisfaction targets for the regulatory period from 2013 to 2021, and handled complaints speedily and efficiently. We were awarded £2.2 million for our performance in 2020/21 to reinvest in our business and deliver further benefits for our customers.

£39.1 million

For beating our pipe leakage targets from 2013 – 2021.
Beating the leaks is important for a smooth, safe service, and also prevents the build-up of harmful greenhouse gases. We were awarded £4.8 million for doing just that in 2020/21.

£11 million

For meeting our customers’ demands for gas, all year round – ensuring a reliable supply with few interruptions. We were awarded £11 million for the regulatory period from 2013 – 2021.

£9.2 million

For our work with stakeholders to deliver shared goals.
This award was made by Ofgem in recognition of our stakeholder engagement activities from 2013 – 2021. We were awarded £1.4 million for our activities in the final year of RIIO GD1.

Zero penalties

By meeting our exceeding all our key regulatory targets, we incurred no financial penalties in RIIO GD1.