Eileen was appointed to the position of Head of Customer Experience in 2011, following 10 years in the gas industry working across both operational and corporate functions and became Customer Experience Director in 2016.

Eileen is passionate about helping Northern Gas Networks deliver a world class experience for all customers, centered on understanding the individual needs of each and every customer and ensuring every interaction adds value.

Alex O’Connell is a Solicitor and holds a BA Hons degree in Law from Oxford University. Alex joined Northern Gas Networks in April 2009, having previously worked in private practice. He was appointed Company Secretary on 1 March 2019 and Legal Director in April 2019. Outside of work Alex has a range of interests including following the fortunes (or misfortunes) of Preston North End FC.

Claire Allcock is an experienced HR Director, with 27 years of experience across a number of sectors, including 9 years at professional services law firm, DLA Piper, 14 years in financial services, GE and Santander and almost 5 years in retail at Damart.

Claire is committed to ensuring people are always at the heart of everything at NGN.

Outside of work Claire has 2 boys and spends most of her time cheering them on from the sidelines of their many sport activities. She is also a Formula 1 fan and enjoys spin classes.

As Head of Asset Integrity Iain primary focus is to ensure that NGN’s field operations are compliant and operate within current Legislative, Safety & Engineering Policy and Procedures. Iain’s team also provide the Supply Assurance activities around the delivery of gas to our Customers.

Iain started his career with British Gas Northern in 1986 as an Apprentice Distribution Craftsman. Since then Iain has held a variety of management roles across Operations and Asset Management and is a qualified Chartered Engineer. He also represents NGN on senior IGEM committees and is a board member of UKOPA – United Kingdom Pipeline Association.

Iain enjoys a challenge aided by his passion to try something new and has a wide range of interests outside of work including keeping fit, playing golf and spending time with his family.

Tim has around 40 years’ experience in the gas industry, holding a wide range of operational and project roles covering gas distribution and transmission. Tim is responsible for overseeing the planning of maintenance, major projects, gas mains replacement and gas connections activities.  He is also Northern Gas Networks’ strategic lead on hydrogen conversion programme, H21, which is looking at the role of hydrogen as a low cost, zero carbon heat source.  Tim previously held the roles of Head of Capital Projects, Head of Maintenance and Programme Manager for Major Projects. Before joining Northern Gas Networks, Tim worked for National Grid Transmission for eight years where he held a number of senior roles including Pipeline Engineer, Project Delivery Engineer and Engineering Manager.

Matthew Little joined Northern Gas Networks (NGN) in 2007, working in the IT team as a Project Manager and was appointed to the Senior Management Team in 2015 and became Director of Innovation, Improvement and Information (3IG) in 2016. In this role Matthew is responsible for the operation and support of NGN’s IT systems and for the delivery of innovation and improvements using accelerated delivery techniques, such as Agile, Lean and Kanban.

Prior to joining NGN Matthew worked for the Department of Work and Pensions as a Business Analyst.

He studied history at Lancaster University and outside of work enjoys playing golf and following Leeds United.

Greg joined Northern Gas Networks in 2015 and has over 15 years’ experience working in Energy and Water Regulated utilities.  Greg began his career working for the Independent Pricing and Regulatory Tribunal in Sydney, Australia, before progressing through senior regulatory and strategic roles within Yorkshire Water and Northern Gas Networks. Greg has a BSc Environmental Science and MSc Environmental Science and Law from the University of Sydney, and was appointed Director of Regulation and Strategic Planning at Northern Gas Networks in December 2022.

Ian began working for Northern Gas Networks (NGN) as it was back in 1979 as an Apprentice Gas Distribution Craftsmen. Since then he has become a qualified engineer have gained a BEng (hons) degree in Mechanical Engineering and various other professional qualifications, including a NEBOSH National Diploma in Occupational Health and Safety.

Ian has worked in a variety of roles across the business and became Head of Customer Operations in 2017.

Ian has a passion for delivering a safe, economically sustainable and reliable customer centric service to NGN’s customers, by leading a team of committed colleagues responding to any reported gas escape. He has a wide range of interests which he enjoys with his family, including skiing, walking and motorcycling

David was appointed to the role of Finance Director in December 2012, having previously headed up Corporate Services since joining the company in January 2006. David is a Chartered Accountant and has around 20 years’ experience in the energy industry.

David joined the company from National Grid and prior to that he was a Director at Deloitte and also Head of Taxation at Yorkshire Electricity. David trained in the accountancy profession in Yorkshire before working for several multi-nationals including The BOC Group in London before returning back to the north.

John started his career in 1990 with British Gas as an Apprentice Distribution Craftsperson. He has held a wide range of management positions across the business and was appointed as Head of Operations Delivery in 2018. John and his team are responsible for the delivery of Northern Gas Networks’ pipe overhaul programme to modernise the network, installing new connections and carrying out repair work.

John is passionate about delivering an exceptional customer experience and a safe and reliable service with minimal interruptions to supplies.

Outside of work, John enjoys walking, cycling and snowboarding with his family.