If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Customer Care Team
0800 040 7766

customercare@northerngas.co.uk

Connections Team
0800 040 7766

gasconnections@northerngas.co.uk

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
About us Latest news

Latest news

We think it’s important to keep you up-to-date with what we’re up to. From network updates to national announcements, you’ll find it all here.

What's happening?

  • Filter by:

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Pontefract

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Pontefract.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Monday 15th January and is expected to take approximately 6 weeks to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Monday 15th January there will be four-way lights on Halfpenny Lane; at the junction of Front street and Back Street. These will be in place for the full duration of the project.

There will also be a lane closure on Front Street for approximately 6 weeks. Advance warning signs will be put in place.

Chris Reed, Central Operations Manager, for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Pontefract. ”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

 

Show less

Redcar Hydrogen Community Update

Posted on
Read

Today, the government unfortunately confirmed that our Redcar Hydrogen Community project will not be going ahead.

This is because there will not be adequate low carbon hydrogen available to supply the Redcar Hydrogen Community. As a result, the government has decided that the project is no longer deliverable.

We know this news will be a disappointing to the residents and businesses who expressed their support for the trial, as well as the wider community who were set to benefit from the investment and jobs that the project would bring.

While we are disappointed that we will not get the opportunity to explore the potential hydrogen has for heating homes and businesses, we are pleased that the government will continue to explore hydrogen for heat through an approved project in Fife, where around 300 homes are due to start using hydrogen.

We also welcome the government’s announcement today that hydrogen can be blended into the gas system and are proud that our demonstration of 20% hydrogen blending near Gateshead helped inform this decision. We will work closely with the government to help implement their hydrogen strategy while continuing to deliver for our customers.

Thank you to everyone for your support, we have enjoyed our time working with the community in Redcar and will be sending everyone a letter to confirm this outcome shortly.

We’ll also update shortly on Monday’s planned meeting at the college.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hemsworth, Pontefract

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Pontefract.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Wednesday 27th December and take approximately 1 week to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Wednesday 27th December there will be a road closure on Wakefield Road, from the junction Railway Terrace finishing at the junction of Newstead Drive. This will be in place for the full duration of the project.

Advance warning signs will be displayed prior to works starting and a diversion put in place.

Christopher Reed, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Pontefract.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Wakefield

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Wakefield.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Wednesday 27th December and take approximately 1 week to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Wednesday 27th December there will be a road closure on Cliff Road, at the junction of Hollin Lane and High Street. This will be in place for the full duration of the project.

Advance warning signs will be displayed prior to works starting and a diversion in place.

Christopher Reed, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Wakefield. “

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Ouston, Chester le Street  

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Ouston.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work is set to begin 3rd January and will take approximately 28 weeks to complete. We will begin work on St Benets Way, Greenford Lane and Millbank Close. Due to the location of the gas main we will have multi way traffic lights on Greenford Lane and Millbank Close for a number of weeks which will follow the work. This might cause some delays in the area, especially at commute times.

Our customer care officer, Jade Dunn will visit businesses and residents prior to the work to explain how they will be impacted.

Around the end of February, we will also need to close the junction of Conway Place near the Perkinsville Food Store. No vehicles will be able to access via Ouston lane for approximately three weeks. We will also have temporary traffic lights during this time which may cause some delays. There will however be a full diversion in place during this time.

We will then have multi way lights causing delays on Greenford Lane at the junction of Aberfoyle and Cromarty.

Ashley Whitfield, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Chester le Street.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply to Kingstown Road, Carlisle.

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers on Kingstown Road, Moorville Way and Newfield Drive in Carlisle.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Tuesday 2nd January and is expected to last for 6 weeks. It has been planned in collaboration with Cumberland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the works. The work will start on Tuesday 2nd of January on Moorville Way, from Monday the 8th of January, works will commence on Kingstown Road, where there will be traffic lights manned from 7am until 7pm to ensure traffic runs smoothly with multi way traffic management. From Monday the 22nd of January, 3-way traffic management will be on Newfield Drive.

NGN will share any updates if any changes are required as quickly as possible. Signs  will be displayed for motorists and a full signed diversion put in place.

While the majority of the work will be carried out in the street, engineers will need to access customer properties and businesses to complete the project and ensure the continued safe and reliable supply of gas.

Dan Hind, Operation Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Carlisle.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

Get in touch 

You can contact Northern Gas Networks’ press office on: 0113 322 7950 during office hours (between 8.30am and 5pm, Monday to Friday, excluding bank holidays) or call the out of hours service on 0113 322 7978 at any other time.

Show less

Northern Gas Networks (NGN), the gas distributor for the North of England, has now completed the essential work to ensure the continued safe and reliable supply of gas to customers in Cottingham. 

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, has now completed the essential work to ensure the continued safe and reliable supply of gas to customers in Cottingham.

Our mains replacement work on Northgate and New village road is complete.

The temporary traffic lights and Northgate railway crossing have been removed and the road is now open to all motorists.

We would like to thank the residents of Cottingham for their time and patients while we completed our essential works.

Scott Kitchingman, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise for any inconvenience caused during these essential works. However, it was vital we completed them in order to continue to maintain a safe and reliable gas supply to the residents of Cottingham.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

Get in touch 

You can contact Northern Gas Networks’ press office on: 0113 322 7950 during office hours (between 8.30am and 5pm, Monday to Friday, excluding bank holidays) or call the out of hours service on 0113 322 7978 at any other time.

Show less

Redcar Hydrogen Community project to bring free appliances, energy efficiency improvements and feedback payments to participants

Posted on
Read
  • People involved in NGN’s Redcar hydrogen project will receive a generous customer offer for taking part in the government-led demonstration
  • Package will include free new appliances and energy efficiency improvements, and payments in return for participation and feedback
  • The project is currently with government for approval

Homes and businesses currently using gas will receive brand new, energy efficient appliances and free energy efficiency improvements, such as insulation, as part of Northern Gas Networks’ (NGN) offer to participants in the Redcar Hydrogen Community project, NGN has announced today, Thursday 7th December 2023.

The government-led project, which will demonstrate how we can heat homes and businesses using locally produced, low-carbon hydrogen through our gas pipes, will mean people switching their current natural gas supply to hydrogen or an electric alternative.

The project will produce vital data that will help the country understand how it can reach net zero carbon emissions and tackle climate change, as well as improve our energy security in the longer term.

The offer package will be rolled out to all those who will be taking part in the trial, and includes:

  • Free, brand-new appliances to replace existing gas appliances. For those who opt for hydrogen, this will include a hydrogen boiler, meter, and appliances such as a cooker hob; for those who opt for electricity, this will include a heat pump or an electric boiler, and electric appliances.
  • Energy efficiency measures, such as smart thermostats and loft and cavity wall insulation for homes that don’t already have them.
  • Participation payments in exchange for sharing feedback – with up to £3,000 for residents and £2,000 for landlords.
  • Servicing and maintenance of appliances free of charge.
  • A guarantee that customers won’t pay any more for their bill during the trial than what they would have paid if they’d stayed using natural gas.

The aim is to ensure that participants get the most out of the project and provide invaluable data to the government to inform future decisions on the use of hydrogen. Some of these will be legacy benefits too – for example, energy efficiency measures will increase the energy performance certificate (EPC) for many homes in the area and will reduce energy use, and with it bills, in the long term.

Mark Horsley, CEO of Northern Gas Networks, said:

“At NGN, we’ve been safely and reliably delivering gas to people’s homes in the North-East of England – including Redcar – for decades. We’ve spent that time getting to know our customers, what they want and what they need – including through a citizens panel with Redcar residents last year which informed our offer.

“It’s important to us that people in the area feel like they’re gaining from taking part in this project – and we’re pleased to be able to offer these lasting benefits to all those participating.

“This government-led project will be an opportunity for the area to lead the country in the path to net zero and in tackling the energy crisis – just as Lochem has led the first hydrogen community over in the Netherlands.”

The hydrogen investment is expected to bring significant benefits to the local area, totalling £300 million and at least 300 new, high-quality jobs, including customer service representatives, engineers and surveyors.

NGN is now waiting for the government to approve the project and will provide further details on next steps following a decision.

Notes to editors:

  • We expect to hear before Christmas whether Redcar will be progressed to the next stage by the government for the hydrogen project. The conversion is due to start from around 2026.
  • Nothing will ever be installed in people’s homes or businesses that risks their safety or the safety of their home, and the project will not go ahead without the independent health and safety regulator, the HSE, being satisfied.
  • Redcar Hydrogen Community is a proposal by Northern Gas Networks, to supply around 1,800 homes and businesses in parts of Redcar with hydrogen from 2026.
  • NGN was invited to submit plans to create a hydrogen village by the UK government.
  • You can find out more about why a hydrogen conversion is being explored on the Government website.
Show less

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out emergency work in Hull

Posted on
Read

Northern Gas Networks (NGN) operates the gas emergency service throughout much of the North of England and is today (5th of December) carrying out emergency repairs on Perth Street West in Hull, in close proximity to the Railway Bridge.

Due to the nature of the work, it is necessary to put in place an emergency road closure while engineers carry out their investigations and repairs.

A diversion is being implemented which will direct traffic via Bricknell Avenue and Chanterlands Avenue.

Chris Keith, Operations Manager at NGN said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hull.

“It is anticipated the works will last up to 5 days. Please bear with us while we carry out the works as swiftly and as safely as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Mytholmroyd, Hebden Bridge.

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in New Road, Mytholmroyd, Hebden Bridge.

The main pipe is leaking and emergency repairs need to be carried out on this stretch of the network. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the works.

Due to the nature of the work, from the 4th December 2023 it will be necessary to introduce a manned 3-way temporary traffic light system at the junction of New Road and Burnley Road. Traffic will be monitored between 07:00 and 19:00 to minimise any delays and to keep traffic progressing through the junction as quickly as possible. This traffic management has been put in place in collaboration with Calderdale Council.

Nick Thersby, Operations Manager at NGN said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Mytholmroyd.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

To ensure that works are completed as quickly as possible, our engineering team will be working 12 hours throughout the day, and we anticipate works to be complete within approximately 7 days.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less
Looking for something else?