Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out emergency repair work to ensure the continued safe and reliable supply of gas to customers in Bradley.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The emergency work started today (6^th March 2023) and unfortunately due to the nature of the work it is not possible to provide an exact end date at this time. The repair has been planned in collaboration with North Yorkshire Highways.

So that engineers can carry out the work safely and efficiently, and to protect the public, temporary two way traffic lights have been erected on the A629 Keighley Road, Skipton (BD20 9HE).

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “We’d like to apologise for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to residents in the Skipton area. We’ll be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Stockton.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Yarm Road at the junction of Hartburn Lane will start on 6^th March and is expected to last for eight weeks. It has been planned in collaboration with Stockton on Tees Borough Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 6^th March we will have multi way light at the junction of Hartburn Lane and Yarm for approximately 4 weeks.  Following this we will have a lane closure on Yarm Road from the Junction of Richardson Road to the junction of Hartburn Lane for approximately 4 weeks.

Nigel Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Billingham.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in the Bradford Area.

The ageing main serving Leeds Road and Killinghall Road has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.

The metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now, while getting the network ready to transport alternative greener fuels such as hydrogen in the future.

The work begins today (14^th February 2023) and is expected to last for approximately one and half weeks. It has been planned in collaboration with Bradford Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

Engineering teams will be working under 4-way lights at the junction of Leeds Road and Killinghall Road.

This will be completed in two phases, starting with a section Leeds Road going into Bradford City Centre. When this section has been completed work will then move on to Killinghall Road outside Mr Values.

Traffic management may be extended if difficulties in the mains configuration is identified once works start.

To minimise the impact on traffic, traffic management will be manned all day between the hours of 7am and 7pm. This section of the scheme has also been planned to be done in the school holidays to help minimise impact on traffic congestion. Warning signs will be in situ, providing motorists with advanced notification.

While majority of the work will be carried out in the street, engineers may need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Chris Green, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Bradford.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

From Monday 20^th February the North of England’s gas distributor, Northern Gas Networks (NGN), will be upgrading the gas distribution network on Shaw Lane, Headingley.

The project is part of NGN’s ongoing development of infrastructure and will involve replacing existing metal gas mains with more durable plastic pipes. This will ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.

The twenty-week project has been planned in conjunction with Leeds city Council. In order for engineers to carry out the work safely and efficiently, and to protect members of the public, temporary 4-way traffic signals will be in place at the junction of Shaw Lane, Otley Road and Burton Crescent for approximately 2 weeks from Monday 20^th February. The traffic signals will be monitored for the full duration of the day.

Ben Danby, Site Manager for Northern Gas Networks, said: “We have worked closely with Leeds City Council to plan these essential works. However, some disruption is expected, so we’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, has apologised for any additional disruption after unexpected complications have meant essential gas mains work on Whitley Road, Dewsbury, now require a full road closure rather than temporary traffic lights.

A scheme to replace the ageing metal pipework with new, more durable plastic pipes, to ensure a continued safe and reliable supply of gas to customers, began on the 9th November 2022 and is due to be completed by the 12^th April 2023.

The original intention was to install temporary traffic lights in order to carry out the work. However, difficulties accessing a gas main located in the middle of the highway has proved more complex than originally thought.

As a result, a section of Whitley Road from Three Horseshoes Riding Centre to The junction of Jacksons Lane will need to be closed for approximately six weeks so that engineers can carry out the work safely and efficiently.

A full signed diversion is in place but there is likely to be some disruption to traffic flow, especially at peak times.

Christopher Nevison, Business Operations Lead for Northern Gas Networks, said: “We’d like to apologise for any inconvenience caused by the unavoidable extension of these essential works.

“However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Dewsbury. 

“We want to assure residents and road users that we’ll be working hard to complete this scheme as safely and as quickly as possible.”   
  

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.   

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.  

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Main Road, High Harrington, Workington.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the works.

Due to the nature of the work, temporary traffic lights have been erected on High Harrington Road on 23^rd January. From 30^th January it will be necessary to introduce a southbound one-way system from The Kiln Green/Main junction down towards The Brewery pub road for a 5-week period. This traffic management has been put in place in collaboration with Cumbria County Council.

Signs will be displayed for motorists and a full signed diversion put in place.

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Local businesses however, including The Brewery Inn Pub and The Galloping Horse on Main Road, High Harrington, will still be open for business as usual.

Dean Fuller, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Carlisle.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”
For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, has been officially recognised for its commitment to supporting vulnerable customers.

BSI, the business standards and improvement company, has awarded NGN the prestigious Inclusive Service Kitemark in recognition of its inclusive and flexible approach to customer service.

The decision comes after an intensive two part two-part assessment and a programme of ongoing surveillance against the ISO Standard 22458 ‘Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service’.

NGN’s Customer Experience Director Eileen Brown said: “We’ve held held BSI 18477 since 2018, so that stood us in very good stead for the transition to the international standard and Kitemark.

“We take great pride in making every contact count with our customers and always aim to deliver more than expected, whilst continually looking to improve. The award of this Kitemark, is testament to the teamwork and ethos that runs through the business, when it comes to supporting our customers, in particular, those who require extra help.”

ISO Standard 22458 covers topics such as the identification of customer vulnerability, inclusive design of products and services are covered, as well as the adoption of AI (artificial intelligence) and data collection, protection and sharing to ensure that organizations are creating an inclusive service for all.

The Kitemark has industry specific requirements which have tested the organizations’ processes with evidence they are meeting performance metrics in these areas. It provides a framework to help organizations and their employees understand the underlying factors involved in consumer vulnerability, and work to develop processes, implement services, collaborate with partners and look at new innovations to help overcome this challenge and any future challenges they may face.

Additionally, the Kitemark aligns with regulators including Ofgem, Ofwat FCA, United Regulators NI and their strategies which are driving organizations to do more to safeguard customers in vulnerable situations.

We’re experiencing an issue affecting our phonelines, which means some customers may experience problems reaching us on our usual contact numbers.

We’re really sorry about this and our teams are working to fix the issue as soon as possible.

If you need to speak to our Customer Care team, please email customercare@northerngas.co.uk and a member of our team will contact you as soon as possible.

If you need to reach our Connections team, email gasconnections@northerngas.co.uk and one of the team will be in touch.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential gas mains replacement work in Consett to ensure the continued safe and reliable supply of gas to customers.

The ageing main has undergone several recent repairs, so has now been prioritised for urgent replacement. The pipe is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers for years to come.

The 14 week project will see nearly 3km of old main replaced, starting on Monday 13^th February, having been planned in close collaboration with Durham County Council.

The work will take place largely on Corbridge Road, Daisy Hill, Broomhill Terrace, Fines Road and South Magdalene.

In order to complete the work safely, and to protect engineers and members of the public,  multi-way temporary traffic lights will be used throughout the project.

The lights are expected to add some time on to journeys particularly during commuting hours, so motorists are advised to leave extra time for travel.

Chris Taylor, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Consett and surrounding areas. “

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.