If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

What's happening?

  • Filter by:

Northern Gas Networks is carrying out essential upgrade work to maintain a safe and reliable gas supply in Cottingham

Read

Northern Gas Networks is carrying out essential upgrade work to maintain a safe and reliable gas supply in Cottingham

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Cottingham.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

Work began on Monday 6th November and we expect the works to take approximately five weeks to complete. Our team will be working hard to complete the project as quickly as possible and has been planned in collaboration with East Riding of Yorkshire Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management will be put in place:

  • Traffic lights are in place on Northgate and Queen’s Way for one week from Monday 6th
  • A road closure will be implemented on Northgate/New Village Road railway crossing. This will be in place from Monday 13th November and is scheduled for four weeks.
  • For public safety, water filled barriers will be in place at the railway crossing to prevent cars and large vehicles through the road closure. Pedestrians and cyclists will still have access.
  • Northgate and New Village Road will be accessible to businesses and residents and a full signed diversion will be put in place for motorists.

Scott Kitchingman, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Cottingham.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Cottingham

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Cottingham.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

Work will begin Monday 6th November and we expect the works to take approximately five weeks to complete. Our team will be working hard to complete the project as quickly as possible and has been planned in collaboration with East Riding of Yorkshire Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management will be put in place:

  • Traffic lights will be in place on Northgate and Queen’s Way for one week from Monday 6th
  • A road closure will be implemented on Northgate/New Village Road railway crossing. This will be in place from Monday 13th November and is scheduled for four weeks.
  • For public safety, water filled barriers will be in place at the railway crossing to prevent cars and large vehicles through the road closure. Pedestrians and cyclists will still have access.
  • Northgate and New Village Road will be accessible to businesses and residents and a full signed diversion will be put in place for motorists.

Scott Kitchingman, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Cottingham.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool.

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hartlepool.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on The Cliff, Seaton Carew will start on the 6th November, over a twelve-week period with a two-week shut down over the Christmas period from the 15th December to the 2nd January.

Our work will be starting on Coronation Drive at the junction of Warrior Drive and working towards Seaton Carew Golf Club over the twelve-week period.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

Rolling multi way traffic lights will be in place for the full duration of this work, working in 100 metre sections. Please allow extra time for your journey.

Steven Storey, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Burley in Wharfedale – Update

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, continues to carry out essential work to ensure the continued safe and reliable supply of gas to customers in Burley in Wharfedale.

The ageing metal pipework is being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

Unfortunately, the works are behind schedule, with an expected 7-week delay. This is due to unforeseen complexities and engineering difficulties encountered so far.

Chris Green, Business Operations Lead for Northern Gas Networks, said: “We apologise for the prolonged disruption in the Burley in Wharfedale area, please be assured that we are working hard to ensure that the work is completed as swiftly as possible with safety being the first priority.

“The team is focussed on an 18th December deadline, to ensure that the impact of the work is not felt during the Christmas period.

“Please bear with us, as we near the end of the works, having resolved some of the complexities and resource issued that have impacted on our original schedule.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool.

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hartlepool.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

We are continuing to complete the renewal of the ageing metal gas mains on Seaton Lane, we have come across a lot of difficulties when completing this work and we apologise for these delays.

As you may be aware the work on Golden Flatts roundabout is now complete, and we are continuing our work on Seaton Lane towards The Owton Lodge, due to the location of the gas main, we will continue to use multi way lights until the 3rd of November.

As of the 6th of November, we will have a one-way closure, westbound only, on Seaton Lane at the junction of the roundabout of Owton Lodge, there will be a fully signed diversion in place via Brenda Road on to A689. This is expected to be in place for two weeks.

Michael Stevenson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Show less

Reports of a strong smell of gas in Billingham and Wynyard, Teesside

Read

We have been receiving a larger than usual number of calls from customers in and around the Billingham and Wynyard areas of Teesside, about a smell that people are concerned is natural gas.

The safety of our customers is our priority and our rapid response engineers are investigating each and every report and as yet we have not found any evidence of an issue on the gas network that could have caused this.

We do get incidents like this from time to time. In the past, we have traced it to things like factory discharges, aviation fuel, smells from docks activity, and many other reasons.

As always, if you smell gas, please call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Darlington

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Darlington.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Haughton Road will start on 27th October 2023 and is expected to last for one week.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 27th October there will be a closure at the junction of Hundens Lane and Haughton Road, there will be a fully signed diversion in place via Yarm Road, A167 and B2679. Please allow extra time for your journey.

Nick Younger, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Darlington.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

About Northern Gas Networks 

Since we started operating in 2005, we’ve been leading the way as one of the most cost-efficient of the UK’s eight gas distribution networks. We deliver great value for money to our customers, as well as a whole host of social and economic benefits to our region.

We’re recognised as a dynamic, passionate, conscious and people focused team that safely and reliably delivers gas to over 2.7 million homes and businesses across the North East, northern Cumbria and much of Yorkshire.

Although we don’t source the gas, fix boilers and appliances, or get involved with plumbing, we work with those that do to deliver it through a vast network of underground pipes that are constantly being invested in and upgraded.

It’s more complicated than it sounds so we’re always exploring cutting-edge thinking, revolutionary engineering practices and world-class science to find new ways to provide sustainable sources of energy.

And while our customers may not see us very often, they can sleep soundly knowing that we’re working around the clock to keep them connected and make sure they stay safe.

For more information visit northerngasnetworks.co.uk. Alternatively, like us on Facebook or follow us on Twitter.

Get in touch 

You can contact Northern Gas Networks’ press office on: 0113 322 7950 during office hours (between 8.30am and 5pm, Monday to Friday, excluding bank holidays) or call the out of hours service on 0113 322 7978 at any other time.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Normanton

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Normanton.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Saturday 28th October and take approximately 10 days to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Saturday 28th October there will be four- way temporary traffic lights at the crossroads on Queen Street and High Street. There will also be a part-road closure on Princess Street; traffic will be able to access Princess Street from High Street however they won’t be able to access High Street from Princess Street. These will be in place until 7pm on Wednesday 1st November.

From Thursday 2nd November there will be temporary traffic lights on High Street, from the junction of Princess Street to The Grove. There will also be a part-road closure on The Grove; traffic will be able to access The Grove from High Street however they won’t be able to access High Street from The Grove. These will be in place until Sunday 5th November.

Advance warning signs will be displayed prior to works starting.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital that we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Normanton.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

Show less

Ongoing gas works on Cold Bath Road, Harrogate

Read

Mark Mawhood Operations Manager at Northern Gas Networks said: “I can confirm that the works on the 4-way lights at Crescent Road/Parliament Street/Ripon Road/King’s Road will be completed and all traffic management removed by Friday.

“We are now moving onto Montpellier Road and the round-about. A road closure will need to be in place on Montpellier Gardens from Thursday morning (19th October) for 1 week. There will be a diversion in place via Montpellier Street, we will also need to reverse the one-way system.

“Please note that Montpellier Car Park and businesses can be accessed using the diversion route. Please see attached.

 “All businesses and residents in and around the diversion and road closure have been informed with a hand delivered letter and a diversion plan.

“The closure was not originally planned; this is due to incorrect information on plans and the location of the gas main.

“We apologise for any inconvenience caused; however, it is essential that we carry out these works to ensure the to ensure the continued safe and reliable supply of gas to customers in the area.”

End

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week. DR5260 – Montpellier Gardens Harrogate – TM Plan 1 (002)DR5260 – Montpellier Gardens Harrogate – TM Plan 1 (002)

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Wynyard

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers around the Stockton area.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

NGN will be replacing the gas main in Durham Road, Stockton, from Henley Drive towards the A177.

The work will start on 20th October 2023 on this stretch of road and take approximately 18 weeks to complete.

Due to the location of the gas main, there will be three-way traffic lights on the junction of Henley Drive and Durham Road. Two-way lights will then follow the work along Durham Road towards the A177.

Signs will be displayed for motorists before and during the works. There will be some delays in the area, especially at commute times.

Nigel Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Stockton.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week

Show less