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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Wortley, Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to replace ageing metal pipework with new, more durable plastic pipes.  The work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project has been ongoing since November and is expected to finish in February 2025. It has been planned in collaboration with Leeds City Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Monday 20 January there will be a road closure on Carr Crofts at the junction of Tong Road. This will be in place for approximately two weeks.

From Monday 20 January there will also be temporary traffic lights on Tong Road for the remainder of the project.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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A fair transition to net zero with our 2026-2031 business plan

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A message from Mark Horsley, CEO

Today we’ve published our RIIO-GD3 business plan which sets out proposals in line with guidance from the energy regulator, Ofgem, outlining what we intend to deliver for customers and the environment between 2026 and 2031.

Our plan, which has been built to deliver our vision: a fairer, greener future for the North of England and designed to ensure that every pound we spend provides value for money now and in the future, will see over £1.8 billion invested in our gas network.

It has been underpinned by a comprehensive programme of engagement with thousands of customers and stakeholders throughout our region and further afield including our brilliant Citizens Panel and Young Innovators Council.

I’m incredibly proud of our plan and I’d like to take the time to thank everyone who has taken time to share their insights and guide and inform our decision making.

What’s in our plan

Northern Gas Networks (NGN) is the most efficient gas network in Great Britain – and has been since 2005.  Our plan builds on this strong performance and sets out how we can continue to lead the way in the sector and maximise the value that we can deliver for our customers.

Our business plan is centred around six key commitments to deliver the outcomes that matter most to our customers and stakeholders – a high quality, reliable, sustainable and value for money service.

We’re pleased that 79% of informed customers and stakeholders found our plan acceptable 80% of people involved in our engagement said our plan delivers value for money.

You can read our full business plan, supporting information and shorter summary here.

We’re inviting you to dive deeper into our plans early next year by joining our webinar.  You can find out more and sign up here

What’s next?

Ofgem, will now assess our plan and make decisions about how much revenue we can have to deliver our plans.

As part of its assessment process, Ofgem is inviting people to share submissions and evidence on various aspects of our business plan.  Visit Ofgem’s website to find out more about how to get involved.

Thank you for your continued commitment and support.

Mark

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Gas repair works – Scotland Road, Penrith

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Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, are carrying out repairs to a gas pipe in Scotland Road in Penrith.

In order to carry out the repair safely and efficiently it has been necessary to temporarily close Scotland Road.

Mark Lawson, Emergency Officer at Northern Gas Networks, said: “Initially temporary traffic lights were used, but as our teams now need access to both sides of Scotland Road, a road closure has been put in place with a clearly signposted diversion.

“Safety is our priority, and we’re working as quickly as possible to complete this work.  We apologise for any temporary inconvenience this may cause.”

The gas supplies to homes and businesses in the area haven’t been affected.

For further information about the work, please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Gas repair works – Junction of Hall Road and Beverley Road, Hull

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Our engineers responded to a gas escape reported on Wednesday 11 December at the junction of Hall Road and Beverley Road in Hull, close to the Tesco superstore, and made the situation safe.

Chris Keith, Operations Manager at Northern Gas Networks, said: “We are currently working on the junction of Hall Road and Beverley Road following reports of a gas escape.

“To carry out the work safely we have installed three-way traffic lights which will remain in place while our engineers carry out investigations and complete the repair.

“We are aware it is a busy junction and apologise for any inconvenience this causes. Safety is our priority, and we’re working as quickly as possible to complete this work.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Network Launches £50,000 Fund to Tackle Fuel Poverty in County Durham and Tees Valley

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Northern Gas Networks (NGN), in partnership with Point North, today launches a new £50,000 ‘Community Partnering Fund’ designed to support local charities and community groups who are supporting people experiencing fuel poverty in County Durham and Tees Valley.

The Community Partnering Fund will provide grants between £1,000 to £10,000 to help community organisations deliver support to vulnerable households living in fuel poverty.

The fund will also support projects focused on:

  • Providing an energy advice, advocacy and support service
  • Raising awareness of the Priority Services Register (PSR)
  • Educating the public about the dangers of Carbon Monoxide (CO) and the measures to take to stay safe

To support the groups working in the community, Point North will host a webinar to provide further information and guidance to potential applicants before they apply for the fund. Interested groups are encouraged to attend the webinar before they submit their application.

Eileen Brown, Customer Experience Director, Northern Gas Networks, said: “It is a privilege for us at Northern Gas Networks to provide financial support to organisations who help people who are really struggling and worrying about keeping warm now the colder months have arrived.

“The Fund is however, not just limited to tackling fuel poverty, we are working hard to raise awareness of the dangers of carbon monoxide poisoning and the benefits of being on the Priority Services Register; which aims to ensure that support for the most vulnerable in society is prioritised in the event of a loss of gas or electricity supply.

“The benefits of being placed on the register range from being provided with alternative cooking and heating equipment, to provision of hot meals, and even alternative accommodation if this is needed.

“Awareness and advice about Carbon Monoxide and the Priority Services Register can make such a difference to people in their everyday lives and being aware can sometimes mean the difference between life and death in the unfortunate event of exposure to carbon monoxide.”

Michelle Cooper, Chief Executive at Point North, added: “In the North East, 14.4% of households live in fuel poverty, that’s why we’re very grateful to the team at Northern Gas Networks for providing this support to communities in County Durham and Tees Valley. As we head into the colder winter months, this fund will be crucial for households who are forced to make the impossible choice between heating and eating.”

Applications for the Community Partnering Fund close on Sunday 19 January.

For more information and to submit an application, please visit: https://pointnorth.org.uk/grants/northern-gas-networks-community-partnering-fund/

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Gas pipe upgrade work in Beeston, Leeds

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Engineers from the North of England’s gas distributor, Northern Gas Networks (NGN) are carrying out essential work to upgrade the gas pipes in Beeston, Leeds.

This work involves replacing the old metal underground pipes with more durable plastic equivalents to ensure the continued safe and reliable supply of gas to customers in Leeds.

From Monday 6 January work will move to the junction of Elland Road and Lowfields Road South for one week.

In order to carry out this stage of the work safely and efficiently, and to protect members of the public, it will be necessary to install a lane closure on Elland Road which may affect traffic travelling on Elland Road towards the roundabout.

If you’re planning to attend the Leeds United v Harrogate Town FA Cup match on Saturday 11 January, your journey may be affected, so please allow more time for your journey.

NGN is also working on Lowfields Road South, next to Elland Road Football Stadium. To ensure the safety of members of the public, NGN has introduced a temporary footpath reduction before the tunnel going under the M621. Access for wheelchair and mobility scooters will be maintained throughout the work. This will be in place until Friday 20 December.

This project has been ongoing since September and is expected to finish in January 2025. It has been planned in collaboration with Leeds City Council.

Chris Reed, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks Announces winners of Children’s Carbon Monoxide Awareness Competition 

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Picture: Laura Ratcliffe with Key Stage 2 national competition winner, Heidi F

Northern Gas Networks (NGN) is excited to announce the winners of its annual Carbon Monoxide (CO) awareness competition for Key Stage 1- and 2-year groups, aimed at fostering understanding and awareness of the dangers of this poisonous gas and how to stay safe. 

This competition is run jointly by the four gas distribution networks across England, Scotland, and Wales: Cadent, Northern Gas Networks (NGN), SGN and Wales & West Utilities. This year, pupils from across NGN’s region submitted creative entries, including pictures and videos, showcasing their innovative ideas on how to promote the signs of carbon monoxide poisoning.  

The competition encouraged children to think about the dangers of CO, the causes and how to spot the signs.  

The winners of the competition are: 

Heidi F, 9 from Ovingham Middle School in Ovingham, Prudhoe created an impactful video with a very well-thought-through coding video highlighting all the signs of CO poisoning. Heidi won the regional finals and went on to win the Key Stage 2 national competition. 

David B, (age 8) from Redby Academy in Sunderland with a very well thought-through coding video highlighting all the signs of CO poisoning. 

Laura Ratcliffe, Social Strategy Programme Manager at NGN said: “We were incredibly impressed by the creativity and passion displayed by all participants. 

“We believe it is essential to engage the younger generation about the dangers posed by carbon monoxide, the causes and how to keep themselves safe.”

The winners received cash gifts both for themselves and their schools.   

Due to the popularity of this year’s competition, the gas distribution networks have decided to support another competition, raising young peoples’ awareness of the dangers of carbon monoxide. This will run until the 31st of December 2024. 

The gas distribution networks will pick a winner from Key Stage 1 & 2 in their respective regions; NGN covers most of Yorkshire, the Northeast and northern Cumbria. Each winner will receive £150 for themselves and £300 for their school or organisation. 

NGN’s winners will then go forward to a national competition where they have a chance to win a further £300 for themselves and £600 for their school or organisation. 

All entries must be received by 31st December 2024.  

For more information about the competition, how to apply and to read the full terms and conditions please visit https://www.northerngasnetworks.co.uk/network-supply/get-creative-be-safe/ 

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.  


  

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Gas mains repair work – Junction of Darlington Back Lane and Yarm Back Lane, Stockton-on-Tees

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Our engineers are repairing the gas mains at the junction of Yarm Back Lane and Darlington Back Lane. Temporary traffic lights are being used so we can do this safely and quickly. The traffic lights will be manned during peak periods to minimise disruption.

Steve Pigott, Operations Manager at NGN said: “We are carrying out urgent works to repair a gas main on the junction of Yarm Back Lane and Darlington Back Lane.

“We are aware it is a busy junction, and our 3 way traffic lights will be manned over peak periods. We apologise for any inconvenience this causes.

“We are prioritising the repairs to be completed as quick as possible, estimate the repairs to be completed the end of this week. We will provide ongoing updates.”

If you are experiencing poor gas pressure or you can smell gas, please call the National Gas Emergency Service on 0800 111 999. This line is operation 24 hours a day seven days a week.

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North East-based organisation featured on two million pharmacy bags this winter

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A NORTH EAST-BASED organisation supporting adult carers has been featured on over two million prescription bags this winter.

The Carents Room was launched by a former Tyneside GP, Dr Jackie Gray, and acts as a one-stop shop for the four million unpaid Brits caring for elderly parents.

Now the service has been promoted on bags distributed at over 2,000 pharmacies across England.

Backed by two major businesses, Cadent and Northern Gas Networks, the campaign aims to raise awareness of the free support available at what Jackie said can be a tough time for both carents and their loved ones.

“From increased hospital admissions to rising heating costs, a problem exacerbated this year by the removal of their fuel allowance, winter can put a significant strain on elderly people and their relatives,” said Dr Gray.

“That’s why we are committed to finding innovative ways of making those caring for elderly relatives aware of the wealth of free support available to help them.

“For carents, picking up prescriptions is one of the many duties they undertake especially if their parents are unwell or housebound, so this campaign is a wonderful opportunity to connect with them and provide the support so many desperately need.”

Each of the two million bags contains information about The Carents Room’s services, along with a QR code for carents to scan for instant information about the help they could receive, including advice on signing up for the Priority Service Register.

The free register means you could get extra help from your utility company if the power, gas, or water goes off in an emergency – or because of planned works.

Launched in 2020 following Dr Gray’s personal experience, The Carents Room has helped tens of thousands of carents across the UK.

The online resource offers free, impartial support on every aspect of being a carent – from advice on powers of attorney and finances, to expert guidance on navigating the NHS and care sector.

It also provides The Carents Lounge which is a virtual networking space for carents to come together and share their experiences and struggles.

Eileen Brown, Customer Experience Director at Northern Gas Networks, added: “Carers are the backbone of our communities, providing essential support to those in need. By investing in the well-being of carers, we not only enhance their quality of life but also strengthen the support available for their loved ones.

“Supporting carers means acknowledging their invaluable contributions and ensuring they have resources they need to make life easier, and we are very proud that The Carents Room is providing both emotional and practical support.”

For further information on Carents, please visit https://carents.co.uk/

ENDS

 

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Northern Gas Networks to give away free carbon monoxide alarms this CO Awareness Week (18-24 November 2024)

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Northern Gas Networks to give away free carbon monoxide alarms this CO Awareness Week (18-24 November 2024)

  • Only 37% of Northerners said they have a working CO alarm in their property
  • Only 24% of people polled regularly test their CO alarms
  • 19% would do nothing if they heard their alarm beeping
  • 9% admit they’ve never had their boiler serviced
  • Only 40% of those surveyed knew the dangers of CO poisoning

The North of England’s gas distributer, Northern Gas Networks (NGN), is marking National CO Awareness Week by giving away up to 2,000 free carbon monoxide (CO) alarms to its customers from now until February next year.

The life-saving giveaway* has been launched to help protect people from the dangers of carbon monoxide poisoning, which kills around 60 people and hospitalises 4,000 every year in the UK.**

Recent research*** conducted by NGN revealed that that only 37 percent of people in the NGN regions have a working CO alarm in their property, and only 24 percent regularly test it. 19 percent said they would do nothing if they heard their CO alarm beeping, while nine percent admit they’ve never had their boiler serviced.

Speaking about the research, Eileen Brown, Director of Customer Experience at Northern Gas Networks, said: “It’s worrying to see how many people still don’t have a CO alarm. Carbon monoxide poisoning cases rise in the winter when we’re using our cookers, fires, boilers and wood burners more, which is why we’re urging people to get in the know about CO and claim a free alarm through our week-long giveaway.

“Similar to a smoke alarm, CO alarms are activated when CO is detected in the air and will beep and flash to alert you of the danger. They’re small and easy to install, and you should have at least one on each floor. If you have a gas fire, log burner or open fire, it’s a good idea to have one in the room it’s in too.”

NGN wants to educate the region about CO by encouraging people to take two short online surveys to test their knowledge and rewarding those that take part with a free CO alarm.  To take part, visit www.northerngasnetworks.co.uk/cohero. The giveaway will begin on 18th November 2024 and end at midnight on 28th February 2025 (or before, if the 2,000 alarms are claimed before that date).

Carbon monoxide is a poisonous, colourless and odourless gas that is produced when carbon fuels are burnt. It can leak from incorrectly fitted, badly repaired or poorly maintained gas appliances, as well as flues, chimneys and blocked vents. You can’t see or smell it, so you can’t detect it if it begins to build up in your home, and if you breathe it in, it can make you seriously ill.

The signs of CO poisoning include headaches, dizziness, nausea, breathlessness, collapse or loss of consciousness. If you think you may have carbon monoxide poisoning, immediately turn off the appliance you think may be causing it, open windows and doors, leave the building and seek urgent medical advice. You must also call the National Gas Emergency Service on 0800 111 999*** and an engineer will come straight out to investigate and make the situation safe. This line is in operation 24 hours a day, 365 days a year.

ENDS

 For further information, please contact Jasmine or Nina at Content Soup on 07929 340 657 / 07971 598 904 or email hello@contentsoup.co.uk. A case study of a pregnant woman affected by CO is also available to support this story, see below.

Woman, 30, from Stanley, Durham, discovers carbon monoxide risk through routine midwife appointment

Ummay Alam was seven months pregnant in July this year when she went for a routine checkup with her midwife.

While carrying out the standard ‘blow test’, which is designed to detect whether carbon monoxide (also known as CO) is present in a patient, Ummay was shocked and alarmed when the reading came back as level 6 – a red flag that the patient is at risk of carbon monoxide poisoning.

She explains: “I couldn’t believe it. At my previous midwife appointments, my results had always been level 1. Up to level 3 is fine, anything between 4 and 9 is cause for concern, and anything above 9 is considered dangerous. To be at level 6 was a shock as we get our boiler serviced every year and the only other gas appliance in the house is a cooker.”

Following advice from her midwife, Ummay’s husband contacted their local gas distribution network, Northern Gas Networks, who came out the same day to carry out a full assessment on the property. The Gas safe registered engineer confirmed that the gas cooker was omitting CO.

Ummay adds: “Stupidly we didn’t have a carbon monoxide alarm fitted in the house as we never thought things like this happened. It’s been a real wake up call. Our cooker is only five years old; we bought it when we moved into the house, but looking back we had had problems with it cutting out for the past year or so and even had engineers out to look at it who didn’t spot any signs. We didn’t think anything of it.

“I was kind of aware of the symptoms of carbon monoxide poisoning, but I’d never have put two and two together as I was heavily pregnant at the time and a lot of the symptoms – nausea, fatigue, headaches – are all similar. I am so glad the midwife picked it up.”

Being pregnant meant Ummay was eligible for the Priority Services Register and qualified for to have her cooker repaired with new parts, free of charge. “Saving that money was really helpful with an impending newborn, and Northern Gas Networks came to the rescue within just a few days.”

Ummay and husband Mishbah welcomed their first child, daughter Yaseerah, in September 2024. Both mum and baby are healthy and doing well.

Notes to editors:

* This promotion is only open to any resident or business owner within the Northern Gas Networks distribution area. To check if you are in the Northern Gas Networks geographical area visit https://findmygdn.co.uk/. Full terms & conditions apply. Please see full details on www.northerngasnetworks.co.uk/cohero.

**Data provided by Open Data Portal for the period 1st November 2022 to 31st October 2023 (https://northerngasopendataportal.co.uk/)

***Research statistics taken from an NGN study conducted in February 2024, plus a survey of 2,008 people based in the North East of England, Yorkshire and Cumbria aged 18-80, conducted by Perspectus Global/Savanta in July 2024.

 

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