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Gas Escape Stockton Road, Stockton on Tees

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Paul Meadley, Operations Manager NGN said: “We are working on the B1285 at the junction of Stockton Road and Cold Hesledon, managing a gas escape. I can confirm that the area has been made safe however some technical difficulties mean that the work is taking longer than expected.

“To carry out the work we need to have in place three-way traffic lights while the team carry out necessary daily checks over the weekend to ensure its safe, ready for work to resume early next week.

“We apologise for the inconvenience caused while we carry out the repairs, safety is our priority, and we will work as swiftly as possible to complete the work and subsequent reinstatement.

“We expect that we will be finished towards the end of the week commencing Monday 18th of November.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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NGN update: Hydrogen Village safety case

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Safety is our number one priority at Northern Gas Networks, when we’re keeping 2.7 million homes and businesses safe and warm 24 hours a day, 7 days a week.

Whether our network continues to carry natural gas, or a low carbon fuel like hydrogen, safety will remain at the heart of everything we do.

Redcar

In March 2023, at the invitation of the UK government, we submitted a proposal for a Hydrogen Village Trial (HVT) to convert 2,000 homes on the Redcar gas network to hydrogen.

Supporting the submission were two draft safety cases and three draft quantitative risk assessments written by an independent assurance and risk management consultancy, which set out how the risk of a hydrogen gas network could be safely managed.

Like all industries responsible for safety, robust risk assessments and mitigation measures form an essential part of gas network management that ensure millions of gas customers stay safe and connected.

Through proposed mitigation measures – more stringent than those being used in current European heating trials – the draft Redcar safety documents show the risk of a hydrogen gas network would have been lower than that of the existing natural gas network.

We shared the mitigation measures with Redcar customers as part of the extensive engagement programme we conducted, visited residents at home, and held drop-ins at our Hub on the high street, to ensure customers with any concerns could talk to our engineering team.

The Redcar project was then cancelled in December 2023 due to a lack of available green hydrogen to support the trial.

EIR request

We received an Environmental Information Regulations (EIR) Request from an NGO relating to our HVT submission and its supporting draft safety cases.

While we shared some of the elements of our proposal, we declined to share the safety documents, because they were draft, outdated, and carried a high risk of highly complex technical information being misinterpreted or used to spread misinformation.

A determination by the Information Commissioner’s Office (ICO) means we will be publishing these draft safety documents.

The ICO acknowledges in its decision notice that these documents are in draft form and do not need to be disclosed as part of an EIR request. However, the ICO has asked us to disclose them in the public interest.

While we are happy to comply with the ICO’s decision and provide a transparent response, we respectfully disagree with the ICO that there is any public interest served by disclosing these drafts.

In our view, disclosure creates a risk of complex – and now superseded – technical information being used out of context.

Safety was the very core of the Redcar project, and we were committed to being transparent with Redcar customers in terms of the proposed measures we would have used to keep them safe.

To suggest otherwise would misrepresent the facts.

Conversion of the Redcar gas network to hydrogen would only have taken place once the Health & Safety Executive (HSE) was satisfied with its safety case.

All mitigation measures and technical evidence contained in the published draft safety documentation remains bespoke to the Redcar trial, and is not being considered by the HSE, in relation to a government decision on hydrogen for heat.

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Fuel poverty charity joins forces with gas distribution networks to help 30,000 vulnerable people stay healthy, warm, and safe at home.

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With six million households living in fuel poverty, charity National Energy Action (NEA) is proud to announce delivery of its pioneering collaboration – Warm Homes, Healthy Futures – working with the four gas distribution networks across England, Scotland, and Wales, including lead partner Northern Gas Networks

With the impacts of cold homes estimated to cost the National Health Service (NHS) more than £1.4 billion annually, and cold homes being linked to around 10,000 excess winter deaths per year, there is an urgent need for scaled-up and better-connected solutions to combat fuel poverty and tackle health inequalities.

Led by National Energy Action the Warm Homes, Healthy Futures programme is a nationally coordinated network of locally delivered service bringing together those working in the energy, housing, and health sectors. The programme will reach tens of thousands of people living with health conditions and disabilities made worse by cold, damp, poor quality homes. It provides a pathway for health and social professionals to connect their patients and service users with vital energy-related advice and support to live healthier, safer, and warmer lives.

The network of services is rapidly growing and has already connected with partners across more than 30 areas in England, Scotland, and Wales. Referrals are made by a wide range of health and social care partners, including GPs, social prescribing teams, mental health services, pharmacists, cancer care teams, hospital discharge teams, and adult social care services, among others, supporting patients with myriad health conditions and disabilities. The programme does not look the same in any two areas and this is critical to ensure delivery is led by local intelligence and expertise and understanding of the gaps to better connect health and fuel poverty support.

For households, once a referral is made directly into National Energy Action’s specialist service or that delivered by one of thirteen local delivery partners, they are supported with in-depth energy advice and support, carbon monoxide (CO) safety awareness and access to CO alarms, essential gas appliance servicing, and in some cases connected onwards for appliance replacement. There is also a large programme of community engagement events and training for frontline professionals, including those working in health and social care.

Adam Scorer, Chief Executive, National Energy Action said:

‘The Warm Homes, Healthy Futures’ programme is so much more than a partnership and a programme. By working with the gas distribution networks, we can reach those people who struggle to access help and support, we can identify the most vulnerable communities, and we can help lift them out of fuel poverty. More than that, together we can work at scale and elevate the health implications of fuel poverty across the health system and with policy makers.’

Dr Danielle Butler, Project Development Manager at National Energy Action said: ‘We have been blown away by the enthusiasm and interest from energy, housing and health professionals who have helped develop a network of services at this scale. And we are thrilled to see that people are now receiving much-needed support as part of the Warm Homes, Healthy Futures programme. Our homes should be places of safety, warmth, comfort, and good health, and this programme will allow us all to connect the dots more effectively – finding the gaps, sharing critical learning, and supporting one another as professionals tackling fuel poverty and health inequalities.’

Eileen Brown, Customer Experience Director, Northern Gas Networks said: ‘The gas distribution networks are committed to supporting this programme, recognising the critical role we play in addressing fuel poverty and enhancing community wellbeing.

Together, we will create lasting change that benefits our customers most in needs.’

The delivery of Warm Homes, Healthy Futures is now live and will run initially until March 2026.

For more information about the Warm Homes, Healthy Futures initiative, please visit https://www.nea.org.uk/projects/warm-homes-healthy-futures/

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Northern Gas Networks to carry out critical works to maintain a safe and reliable gas supply to homes and businesses in Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers

in the Oulton and Rothwell area.

The project is part of NGN’s ongoing development of infrastructure and will involve replacing existing metallic gas mains with more durable plastic pipes. This will ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.

The project will begin on Wednesday the 30th of October, starting on Leeds Road from the junction of St John’s Street progressing to the junction of Parkways.

In order for our engineers to carry out the work safely and efficiently, and to protect members of the public, it will be necessary to have in place traffic management throughout the works. Traffic management will involve setting up a lane closure reducing the southbound traffic to one lane on Leeds Road.

Once our works are complete on Leeds Road, we will then progress on to the second phase on Aberford Road.

Phase 2 will begin on the junction of Farrer Lane progressing along Aberford Road to the junction of Midland Street.  Whilst works are carried out, we will have temporary traffic signals which will be manned daily to help with traffic flow in the area.

There will be a road closure in place at the junction of Farrer Lane for the first section of this phase lasting approximately 1 week. A clearly marked diversion route will be in place during this time for access in and out of Farrer Lane.

Please be assured pedestrian access will be maintained at all times during our works.

The two phases are scheduled to last approximately 11 Weeks in total.

Chris Reed, Operations Manager, said: “We have worked closely with Leeds City Council to plan these essential works.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks launches annual carbon monoxide awareness competition to educate young people   

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Northern Gas Networks (NGN), the North of England’s gas distributer, is excited to announce the launch of its latest competition aimed at raising awareness about the dangers of carbon monoxide (CO) and promoting safety to primary school aged children and their families.  

The annual competition is part of NGN’s ongoing work in collaboration with Great Britain’s gas networks across England, Scotland and Wales to educate about how to keep safe and protect yourself from this poisonous gas.

CO is a colourless, odourless gas that can be deadly if inhaled in large quantities. It is often produced by faulty gas appliances, blocked flues, or poor ventilation. To combat this silent threat, NGN is inviting schools, clubs, and groups to participate in the competition by creating educational materials that highlight the risks of CO and explain how to prevent it. 

The competition is part of a wider educational initiative with Bonanza Creative who run two tailored classroom-based educational programmes in schools throughout the UK; 

  • Safety Seymour for Key Stage 1 pupils aged five to seven 
  • CO Crew for Key Stage 2 pupils aged eight to 11 

During the sessions, pupils learn about what CO is, where it comes from, the dangers posed by this poisonous gas and how to stay safe.  All primary school aged children are encouraged to take part. 

Key Competition Details: 

Who Can Enter: – Schools, community groups, and individuals across the Northern Gas Networks area
Submission Categories-: Artwork, videos, posters, and educational pamphlets.
Prizes: – The area winners will receive £150 each and £300 for their school/organisation. The national winner will receive £300 for themselves and £600 for their school/organisation. 

Deadline for Entries: – 31st December 2024
How to Enter: -Send your entry to gdnco_competition@northerngas.co.uk

Laura Ratcliffe, Social Strategy Programme Manager, NGN said: “Carbon monoxide (CO) is a serious threat that often goes unnoticed, through this competition, we hope to provide children and their carers with the knowledge and tools to keep themselves safe.  Engaging young people in a fun and creative way is a big part of this education.” 

Entries will be judged by a panel of CO awareness specialists and winners will be announced in January 2025.”

For more information about the competition, including terms and conditions please visit https://www.northerngasnetworks.co.uk/network-supply/get-creative-be-safe/
  

Ends. 

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.  

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Road closure – HU17 0NQ – Flemingate, Beverley, East Riding of Yorkshire

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Engineers from Northern Gas Networks (NGN) are repairing a gas leak on Flemingate, Beverley, East Riding of Yorkshire, HU17 0NQ.

While the repairs are carried out, a section of the road at Flemingate is closed in this area, including the railway crossing, signed diversions via Armstrong Way and Railway Street are in place.

Gerry Hart, Network Manager at Northern Gas Networks said “Our engineers arrived on site quickly and made the situation safe.

“We appreciate that this is a busy stretch of road, and we’d like to thank road users for their patience while work continues.”

NGN will be sharing updates on its website, X and Facebook as work progresses.

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999.  This line is in operation 24 hours a day, seven days a week.

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Northern Gas Networks to carry out essential maintenance work to maintain a safe and reliable gas supply in Hartlepool.

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hartlepool.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Caledonian Road will start on the 7 October between the junctions of Oxford Road and Stockton Road. This work will last for approximately six weeks. It has been planned in collaboration Hartlepool Borough Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 7th October  there will be a road closure on Caledonian Road between the junctions of Oxford Road and Stockton Road, this will be in Place for up to six weeks and there will be a fully signed diversion in place. There will be access for residents only via Stockton Road only.

Steven Storey, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

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Gas Escape – Leeds, Swarcliffe LS14 area

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Northern Gas Networks (NGN), the gas distribution network for the North of England, is on site in the LS14 area of Leeds dealing with a gas escape.

Jamie Reynolds, Operations Manager at NGN said: “We are currently deploying resource in the Swarcliffe area of Leeds.

“Due to the nature of the work we need to carry out, the Ring Road must be closed.

“We are working continuously to repair this escape, and have the road back open at the earliest opportunity, which we hope will be Monday morning at the latest.

“We apologise for any inconvenience caused.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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A message from Mark Horsley: Prioritising our workforce and customers amid any strike action

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At NGN, we’re incredibly proud of our workforce and its dedication to keeping homes and businesses across our region safe, warm and connected to gas.

We’ve always strived to offer some of the best pay and conditions in the industry and remain committed to creating a positive working environment for all our colleagues.

Supporting Our Workforce

Our employees are at the heart of everything we do. We offer market-leading pay and competitive benefits, and in the past four years alone, we’ve awarded a total pay increase of almost 30% — well above inflation. Just last year, we introduced a 9% pay rise alongside a £1,000 cost-of-living payment, which reflects our dedication to supporting our team in a challenging economic climate.

We take the wellbeing of our colleagues incredibly seriously – with an industry-leading position on working time limits. Since 2020, we have successfully reduced overtime hours by around 20% and our engineers work less than 45 hours a week on average, including overtime.  This is in part due to our investment into and modernisation of the network, which has halved the number of gas escapes since 2010, leading to fewer incidents, less overtime and reduced hours.  This reduction is a reflection of our ongoing commitment to prioritising the wellbeing and work-life balance of our employees, ensuring they are rested and able to perform their duties safely and effectively.

We regularly engage with our workforce to hear their concerns and offer solutions, and employee turnover last year was just 5.2% – much lower than the industry average. The average tenure across our business of 10 years reflects the positive working environment we create.

The Current Dispute: Misalignment with GMB

Unfortunately, we find ourselves in a challenging situation with the GMB union. For the last few years, NGN has been in discussions with the GMB about the management of fatigue within our business, prompted by the upcoming 12-hour working time limits which are due to be introduced in the future by the Health and Safety Executive.

Throughout this process, we’ve been working hard to find a solution to ensure that we can continue to protect colleagues from the risks of fatigue associated with working longer hours and to prepare for the future HSE requirement.

Our final offer to the GMB included improvements to our already very good terms and conditions, including better working patterns, increased overtime pay, and a one-off £1,500 bonus. However, despite these substantial benefits, the GMB rejected our offer without presenting it to its members. Instead, they’ve made demands that would cost NGN approximately £28 million a year — without even addressing the root issue of fatigue. This is not only unsustainable as a 56% increase on our current paybill that would have to be passed on to customers, but also threatens the long-term job security of our employees.

In response, we implemented our new strategy in August, which will help us to get in the best shape to start to address the more stringent future 12 hour working time limits that we know will be required in future years.

The GMB held a strike ballot which began on Monday 2 September and closed on Monday 16 September. A total of 738 colleagues were eligible to vote in this ballot, with 402 deciding to do so. Of these members, 299 voted for industrial action. While this was a majority of those who turned out, in reality almost two-thirds (64%) of the colleagues eligible to vote chose to either not vote at all or voted against strike action.

Our Commitment to Customers: Safety is our priority

While we navigate this dispute, our top priority remains unchanged: delivering a safe and reliable gas supply to our customers. We’ve put robust plans in place to ensure that our customers continue to receive the gas they need, regardless of any industrial action. These measures include working with our existing third party contractors to handle key functions and reprioritising and redistributing work among our teams.

We urge our colleagues to reflect on the potential impact of this strike on the communities we serve. Our customers depend on us, and we have a responsibility to keep them safe and warm.

We’re committed to engaging in sensible discussions with the union and we urge them to work with us to do so.

Thank you for your continued dedication and we will continue to keep you updated on next steps.

Mark Horsley
CEO, Northern Gas Networks

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Northern Gas Networks (NGN) scoops Collaborative Initiative of the Year Award at the Energy & Utility Skills Awards

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NGN has won the Collaborative Initiative of the Year Award at the Energy & Utility Skills Awards for its partnership with Develop Training.

This accolade recognises NGN’s efforts in working with Develop and its parent company, JTL, to create the innovative £500kTraining Terrace facility in York, designed to simulate real-life emergency gas incident scenarios.

Training Terrace is a purpose-built street with houses, flats and a cafe, where courses on handling emergency gas incidents can be delivered in as close to real life settings as possible.

Chris Adair, Training Manager from NGN said: “The unique environment we have collectively created will enhance the skills of gas operatives and reinforce safety at the heart of the business.

“This award is a testament to our partnership with Develop Training and reflects our collective commitment to safety and innovation.”

Additionally, NGN’s new Mechanical Pressure Management & Electrical and Instrumentation Training Centre, also in York, was acknowledged; it cost £300,000 and opened in August 2024, primarily serving apprentices and new starters.

Daryll Garavan, Head of Operations & Training, at Develop Training said: “This award is a reflection of the partnership we’ve built with NGN.  Our combined efforts have led to the development of facilities that further the safety knowledge and expertise of the NGN operational teams.”

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Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Photograph: Left to right: Daryll Garavan, Operational Training Manager at Develop Training and Chris Adair, Training Manager at NGN

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