Cookie Settings
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Other cookies are those that are being identified and have not been classified into any category as yet.

No cookies to display.

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

What's happening?

  • Filter by:

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Stanley, County Durham

Read

Northern Gas Networks (NGN), the North of England’s gas distributor, is carrying out essential work in Stanley, County Durham, to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stanley, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 6 weeks, has been planned in collaboration with Durham County Council. So that engineers can carry out the work safely and efficiently, some traffic management measures will be put in place.

From Friday 31 January, a single lane closure will be in place on Stanley Road – southbound of Stanley roundabout on the A693.

Shaun Williams, Site Manager at Northern Gas Networks, said “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Stanley.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Carlisle

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Carlisle to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Carlisle, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 8 weeks, has been planned in collaboration with Cumberland Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the works.

From Monday 6 January work will begin and there will be a road closure on Queen Street – access will be maintained where possible.

A single lane closure will also be in place on Bridge Street/Castle Way (East and South).

As part of this project, work will also be carried out in Finkle Street, Queen Street, Church Street, Annetwell Street, Shaddongate and Devonshire Walk – and a further road closure will be in place on Milbourne Street.

Dan Hind, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise for any inconvenience caused during these essential works. However, it is vital we complete them to continue to maintain a safe and reliable gas supply to homes and businesses in Carlisle.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Stockton-on-Tees

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Stockton-on-Tees to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stockton-on-Tees, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 14 weeks, has been planned in collaboration with Stockton-on-Tees Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Wednesday 8 January, there will be temporary traffic lights in place on Diamond Road at the junction of Lanehouse Road. These will be in place for approximately 3 weeks. Once this first phase of work has been completed, the work will move to the junction of Redcar Road, with temporary traffic lights again used for the remainder of the project.

David Cook, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Stockton-on-Tees.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Beverley

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Beverley to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Beverley, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 7 weeks, has been planned in collaboration with East Riding Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 6 January, there will be a road closure on Toll Gavel, between Saturday Market and Walkergate, until Friday 21 February. A signed diversion will be in place for motorists, and access will be maintained where possible.

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Beverley.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hull

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Hull to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hull, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 6 weeks, has been planned in collaboration with Hull City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 6 January, there will be a lane closure on the A1079 on Ferensway, between Pearson Street and Spring Bank, until Friday 14 February.

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Hull.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in York

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in York to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in York, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 7 weeks, has been planned in collaboration with City of York Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 6 January, there will be a road closure on Coney Street, between Market Street and St Helens Square, until Friday 21 February. A signed diversion will be in place for motorists, and access will be maintained where possible.

Mark Mawhood, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in York.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Thirsk

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Thirsk to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Thirsk, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 8 weeks, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 6 January, there will be temporary traffic lights on Station Road (A61), between Racecourse Mews and Sowerby roundabout, until Friday 7 February.

From Monday 3 February, there will also be temporary traffic lights on Sowerby Road between Green Lane East and Back Lane, until Friday 28 February.

Mark Mawhood, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Thirsk.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Hartlepool to replace ageing metal pipework with new, more durable plastic pipes.

The work will ensure the continued safe and reliable supply of gas to customers in Hartlepool, keeping homes and businesses safe, warm and connected.

So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place. The work has been planned in collaboration with Hartlepool Borough Council.

From Monday 6 January, for approximately 2 weeks, there will be a road closure of York Road, between Park Road and Victoria Road. There will be a fully signed diversion in place.

During the same period, our team will also be working on part of the footpath between Ron Greig Estates and Sky Nails and Beauty on York Road. Staff and customers will be able to access these businesses throughout.

Steven Storey, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Wortley, Leeds

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to replace ageing metal pipework with new, more durable plastic pipes.  The work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project has been ongoing since November and is expected to finish in February 2025. It has been planned in collaboration with Leeds City Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Monday 20 January there will be a road closure on Carr Crofts at the junction of Tong Road. This will be in place for approximately two weeks.

From Monday 20 January there will also be temporary traffic lights on Tong Road for the remainder of the project.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

A fair transition to net zero with our 2026-2031 business plan

Read

A message from Mark Horsley, CEO

Today we’ve published our RIIO-GD3 business plan which sets out proposals in line with guidance from the energy regulator, Ofgem, outlining what we intend to deliver for customers and the environment between 2026 and 2031.

Our plan, which has been built to deliver our vision: a fairer, greener future for the North of England and designed to ensure that every pound we spend provides value for money now and in the future, will see over £1.8 billion invested in our gas network.

It has been underpinned by a comprehensive programme of engagement with thousands of customers and stakeholders throughout our region and further afield including our brilliant Citizens Panel and Young Innovators Council.

I’m incredibly proud of our plan and I’d like to take the time to thank everyone who has taken time to share their insights and guide and inform our decision making.

What’s in our plan

Northern Gas Networks (NGN) is the most efficient gas network in Great Britain – and has been since 2005.  Our plan builds on this strong performance and sets out how we can continue to lead the way in the sector and maximise the value that we can deliver for our customers.

Our business plan is centred around six key commitments to deliver the outcomes that matter most to our customers and stakeholders – a high quality, reliable, sustainable and value for money service.

We’re pleased that 79% of informed customers and stakeholders found our plan acceptable 80% of people involved in our engagement said our plan delivers value for money.

You can read our full business plan, supporting information and shorter summary here.

We’re inviting you to dive deeper into our plans early next year by joining our webinar.  You can find out more and sign up here

What’s next?

Ofgem, will now assess our plan and make decisions about how much revenue we can have to deliver our plans.

As part of its assessment process, Ofgem is inviting people to share submissions and evidence on various aspects of our business plan.  Visit Ofgem’s website to find out more about how to get involved.

Thank you for your continued commitment and support.

Mark

Show less
Chat bot icon