Cookie Settings

We value your privacy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Cookie PolicyThis link opens in a new tab

Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

  • Cookie
    PHPSESSID
  • Duration
    session
  • Description
    This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
  • Cookie
    wt_consent
  • Duration
    1 year
  • Description
    Used for remembering users’ consent preferences to be respected on subsequent site visits. It does not collect or store personal information about visitors to the site.
  • Cookie
    wpEmojiSettingsSupports
  • Duration
    session
  • Description
    WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.
  • Cookie
    __cf_bm
  • Duration
    1 hour
  • Description
    This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
  • Cookie
    _cfuvid
  • Duration
    session
  • Description
    Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
  • Cookie
    ARRAffinitySameSite
  • Duration
    session
  • Description
    This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
  • Cookie
    ARRAffinity
  • Duration
    session
  • Description
    ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.
  • Cookie
    __RequestVerificationToken
  • Duration
    session
  • Description
    This cookie is set by web application built in ASP.NET MVC Technologies. This is an anti-forgery cookie used for preventing cross site request forgery attacks.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

  • Cookie
    CLID
  • Duration
    1 year
  • Description
    Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
  • Cookie
    _fbp
  • Duration
    3 months
  • Description
    Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
  • Cookie
    _ga_*
  • Duration
    1 year 1 month 4 days
  • Description
    Google Analytics sets this cookie to store and count page views.
  • Cookie
    _ga
  • Duration
    1 year 1 month 4 days
  • Description
    Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
  • Cookie
    _gid
  • Duration
    1 day
  • Description
    Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
  • Cookie
    _gat_UA-*
  • Duration
    1 minute
  • Description
    Google Analytics sets this cookie for user behaviour tracking.
  • Cookie
    _clck
  • Duration
    1 year
  • Description
    Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
  • Cookie
    SM
  • Duration
    session
  • Description
    Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
  • Cookie
    MR
  • Duration
    7 days
  • Description
    This cookie, set by Bing, is used to collect user information for analytics purposes.
  • Cookie
    _clsk
  • Duration
    1 day
  • Description
    Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

  • Cookie
    SRM_B
  • Duration
    1 year 24 days
  • Description
    Used by Microsoft Advertising as a unique ID for visitors.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

  • Cookie
    MUID
  • Duration
    1 year 24 days
  • Description
    Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
  • Cookie
    ANONCHK
  • Duration
    10 minutes
  • Description
    The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.

Other cookies are those that are being identified and have not been classified into any category as yet.

No cookies to display.

If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
About us Previous Plan 2013-2021

Find out how our performance affects you

Safe & reliable

Beating the leaks and keeping our customers safe and sound

Go

Keeping costs down

Investing the money that comes from your bill wisely

Go

The environment

Reducing our carbon footprint and moving to cleaner, renewable fuels

Go

Our communities

Helping to make our communities warmer, safer and healthier

Go

Our customers

Our commitment to industry-leading customer service

Go

The future

Thinking big to deliver cleaner, greener and more efficient service

Go
Looking for something else?
Chat bot icon