If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

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Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Stay safe from carbon monoxide

You can’t see it, taste it or smell it, but it can kill.

According to the NHS, every year there are around 60 deaths from accidental carbon monoxide poisoning in England and Wales, and about 200 people a year are left seriously ill. Learn how to protect you and your family from the dangers of carbon monoxide poisoning, by using the tabs below.

What you need to know

It’s a poisonous gas

Carbon Monoxide is produced by the incomplete burning of gas, solid fuels and liquid petroleum gas.

You can’t smell it

It can leak from incorrectly fitted, badly repaired or poorly maintained gas appliances as well as flues, chimneys and blocked vents.

It’s a silent killer

Inhaling CO prevents oxygen from being carried around your body, even if it’s just a small amount. Over a long period of time, this can cause series harm to your health and can even result in death.

You need to act fast

If you smell gas or suspect CO poisoning, call the National Gas Emergency Service on 0800 111 999 immediately.

An alarm can save your life

Every home should have an audio CO alarm. They’re available from local DIY stores and supermarkets for around £15. Your energy supplier may also be able to provide you with one.

A safety check’s essential

If you have a gas boiler, you should get a registered Gas Safe engineer to check it at least once a year. For more information, visit gassaferegister.co.uk or call 0800 408 5500.

CO Questionnaire for Community Partners

A secure, anonymous questionnaire for community partners to use and give feedback on CO safety awareness sessions.

A gas engineer’s CO story

Watch our engineer Ben’s first hand account of the dangers of carbon monoxide here

Want to know more?

You can read and keep this printable carbon monoxide flyer which has all the important information about carbon monoxide safety. Print it off and keep it somewhere handy. You can also take a look at our carbon monoxide safety infographic

You can also find out more about the dangers of CO poisoning on the Gas Safety Trust’s dedicated CO portal, which contains documents, links and data relating to CO poisoning in the UK.

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