A fairer, greener future for the North of England
A fair transition to net zero with our 2026-2031 business plan
A plan informed by our customers
13,286
13,286 people consulted while we developed our business plan
7,940
7,940 underreached customers involved in the process
815
815 local stakeholders joined meetings and workshops
96%
96% of people who went to our 2024 Stakeholder Conference felt they had the opportunity to contribute to our business plan
79%
79% of informed customers and stakeholders found our plan acceptable
80%
80% of people involved in our engagement said our plan delivers value for money
A plan shaped by our customers
Meet our Citizens Panel, a group customers representative of the people that we serve across our network
Meet members of our Young Innovators Council, a powerful group of young people aged 14 – 18 who share valuable insights to ensure we keep future bill payers in mind with every investment decision we make
A plan developed under the forensic eye of our Independent Stakeholder Group
Our Independent Stakeholder Group (ISG) has provided challenge and scrutiny throughout the development of our plan. They are experts in finance, gas distribution, social inclusion, innovation and sustainability challenge us and hold us to account for our promises.
All gas networks had an independent challenge group in the last Ofgem planning period. But we’re the only network that kept ours going at the same level since then – because we believe their robust challenge is essential to ensure our plan meets our customers’ priorities while crucially delivering value for money.
Find out more about our ISG