If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

A fairer, greener future for the North of England

A fair transition to net zero with our 2026-2031 business plan

  • Introduction
  • Who we are
  • What we’re doing
  • Highlights of our plan
  • Who’s involved
  • Download our plan

A high-quality service

79% of people said our commitments for high-quality service are acceptable.

How we’re improving our high-quality service:
How we’re innovating to improve our high-quality service:

Safe, reliable and resilient

86% of people said our commitments to ensure secure and resilient supplies are acceptable.

How we’re improving our safety, reliability and resilience
How we’re innovating for safety, reliability and resilience

Protecting the planet

75% of people said our net zero commitments are acceptable.

How we’re improving our environmental performance and protecting the planet
How we’re innovating our environmental performance and protecting the planet

Value for money

We deliver value for money by operating more efficiently.  This isn’t about cutting corners, but working smartly to deliver more for less.

How we’re improving value for money
How we’re innovating to ensure value for money

Read on to find out who has informed our plan

Explore our plan
Explore other sections
Back to top