If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Paul Meadley, Operations Manager NGN said: “We are working on the B1285 at the junction of Stockton Road and Cold Hesledon, managing a gas escape. I can confirm that the area has been made safe however some technical difficulties mean that the work is taking longer than expected.

“To carry out the work we need to have in place three-way traffic lights while the team carry out necessary daily checks over the weekend to ensure its safe, ready for work to resume early next week.

“We apologise for the inconvenience caused while we carry out the repairs, safety is our priority, and we will work as swiftly as possible to complete the work and subsequent reinstatement.

“We expect that we will be finished towards the end of the week commencing Monday 18th of November.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.