Low gas pressures in Bedlington, Northumberland – NE22 6HJ

Engineers from Northern Gas Networks (NGN) are restoring normal gas supply to around 330 properties in Bedlington, NE22 6HJ (Friday 11^th October 2024), after low pressure issues were reported on Thursday night.

Investigations using specialist camera technology found a blockage in the gas main, which NGN teams were able to locate and remove this afternoon.

Engineers are now going door to door to visit impacted customers, carrying out purge and relights to ensure their gas supply has returned to normal.

The Customer Support Hub at Bedlington Masonic Hall is now closed however NGN engineers will remain on site throughout the evening for any customers requiring additional support.

NGN Business Operations Manager Michael Pratt said: “Our teams will be visiting all affected properties throughout this evening, however if you’ve just returned home to a card from us, please call the Customer Care team on 0800 040 7766 option 4 and we’ll send an engineer straight round.

“We’d like to thank residents for their patience and support as we worked to resolve this issue as safely and quickly as possible.”

Customers who need to speak to a member of the team can speak to an engineer on site, call the Customer Care team on 0800 040 7766 option 4, or email customercare@northerngas.co.uk

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999 immediately.

Around 300 properties in the NE22 6HJ area have been experiencing low gas pressure since Thursday night (10th October 2024).

Safety is our priority and engineers are on site and working hard to return the gas supply to affected properties to normal as quickly as possible.

We have set up an incident hub at Bedlington Masonic Hall where affected customers can speak to members of the NGN team and collect heaters and hotplates to use while they are without gas.

Alternatively you can contact NGN’s Customer Care Team on 0800 040 7766 and select option 4 or speak to an engineer on site.

We will continue to provide regular updates directly to residents and on our website and social media channels.

If you smell gas or suspect carbon monoxide please call the National Gas Emergency Service immediately on 0800 111 999.

NGN engineers are currently carrying out investigations in Bedlington after over 300 properties in the NE22 6HJ area reported low gas pressures on Thursday night (10th October 2024).

Safety is our priority and we are working hard to return the gas supply to affected properties to normal as quickly as possible.

If you have any questions or need support while you are without gas please contact NGN’s Customer Care Team on 0800 040 7766 and select option 4 or speak to an engineer on site.

We will provide regular updates directly to residents and on our website and social media channels.

If you smell gas or suspect carbon monoxide please call the National Gas Emergency Service immediately on 0800 111 999.