If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

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Email the stakeholder team at stakeholder@northerngas.co.uk

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Customer Care Team
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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Ferryhill.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Merrington Road will start on the 27th of August and last for approximately 17 weeks in and has been planned in collaboration Durham County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 27th of August, we will commence work on Merrington Road at the junction

of Kelvin Street and work towards Main Street. This section of the work should take approximately three weeks to complete, with multi way rolling lights in place. Please note any on street parking will be limited during this time.

Once we have completed our work on Merrington Road, from the crossroad of Darlington Road, Church Lane and Main Street, there will be multi way lights in place for approximately two weeks. We will be working from the crossroad up Main Street and stopping just before The Post Boy. Parking bays on Main Street will be suspended for up to two weeks whilst we work on this section.

We will also be working in the following streets, Westcott terrace, Stephenson Street, St Cuthberts Terrace, Paxon street, Faraday Street, Bessemer Street, Haig Terrace and The Villas.

Michael Stevenson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Ferryhill. “

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.