If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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Customer Care Team
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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hull.

The ageing metal pipework is being upgraded to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels the future.

Work began on Monday 17th June and was scheduled to take 21 weeks to complete. The work has been planned in collaboration with Hull City Council.

Due to engineering difficulties, the work is taking a little longer than we planned, and we have made a few adjustments to the upcoming traffic management:

Junction closures onto Holderness Road

Lee Street and Summergangs Road from Wednesday 7th August until Friday 23rd August.

Lane Closures and contraflow on Holderness Road between Laburnum Avenue and the Old Crown pub in both directions from Wednesday 14th August until Wednesday 4th September. During the lane closures, bus lane cameras will be disabled.

Access will be maintained for pedestrians and cyclists and a signed diversion will be in place for motorists. Updates can be found on one.network.co.uk

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hull.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS