If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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Customer Care Team
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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Richmond, Bedale.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now and in the future.

The work on the Darlington Road is planned to begin on 23 July 2024 and will take approximately 6 weeks to complete. It has been planned in collaboration with North Yorkshire County Council.

The work has been planned to take place in the quieter school holiday period to minimise disruption to road users and members of the public.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From 23 July there will be temporary traffic lights in place on Darlington Road, between the junctions of Whitefield’s Drive and The Avenue.  The footpath outside Richmond School will be temporarily closed and an alternative walkway will be in place for pedestrians.

Jack Hepplewhite, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Richmond.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.