If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

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Email the stakeholder team at stakeholder@northerngas.co.uk

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers on Kingstown Road, Moorville Way and Newfield Drive in Carlisle.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Tuesday 2nd January and is expected to last for 6 weeks. It has been planned in collaboration with Cumberland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the works. The work will start on Tuesday 2nd of January on Moorville Way, from Monday the 8th of January, works will commence on Kingstown Road, where there will be traffic lights manned from 7am until 7pm to ensure traffic runs smoothly with multi way traffic management. From Monday the 22nd of January, 3-way traffic management will be on Newfield Drive.

NGN will share any updates if any changes are required as quickly as possible. Signs  will be displayed for motorists and a full signed diversion put in place.

While the majority of the work will be carried out in the street, engineers will need to access customer properties and businesses to complete the project and ensure the continued safe and reliable supply of gas.

Dan Hind, Operation Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Carlisle.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

Get in touch 

You can contact Northern Gas Networks’ press office on: 0113 322 7950 during office hours (between 8.30am and 5pm, Monday to Friday, excluding bank holidays) or call the out of hours service on 0113 322 7978 at any other time.