If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool

Northern Gas Networks (NGN) will be starting work soon to replace the existing metal gas pipes with more durable plastic ones to ensure the continued, safe and reliable supply of gas to customers for years to come.

NGN is replacing the gas mains from the junction of Warrior Drive to Seaton Carew Golf Club. The project is due to start in the first week of November. The work will last for approximately 12 weeks.

NGN appreciates the impact works can have in an area, the customer care team would therefore like to invite the public to community drop-in sessions to answer any questions they may have about this work. Refreshments will be provided.

Please come along on the follow dates:

Marine Hotel – Monday 25th September from 3pm to 8pm

Marine Hotel – Monday 2nd October from 3pm to 8pm

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.