If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

NGN carrying out emergency repairs at Queen Victoria Road, Newcastle

Northern Gas Networks (NGN) the gas distributor for the North of England, is carrying out emergency repairs to a gas main in Newcastle City Centre today (Thursday 8th September 2022), following damage by a third party.

The damage resulted in a gas escape,  so to allow NGN engineers to carry out the repair work safely and quickly, it has been necessary to close part of Queen Victoria Road.

Dean Fuller, Business Operations Lead for Northern Gas Networks said:

“Our teams were called to a gas escape in Newcastle city centre earlier today, following third party damage to a medium pressure gas main.

“Engineers were on site quickly to make the situation safe and there is no impact on local gas supplies.

“So we can carry out the repair as quickly and safely as possible, we’ve had a close a section of Queen Victoria Road.

“We fully appreciate the inconvenience this may cause local customers and businesses, and apologise for the disruption but the closure is essential for protecting the safety of members of the public and our workforce while the repair is underway.”

For more information on the work contact the NGN Customer Care team on 0800  040 7766 option 3 or email customercare@northerngas.co.uk