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Customer Care Team
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Email the Customer Care Team at customercare@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Harrogate.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Tuesday 30th August and is expected to last for 10 weeks. It has been planned in collaboration with North Yorkshire County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place at several stages of the project.

Crescent Road lane closure and traffic lights 

A lane closure will be introduced on Crescent Road between Montpellier Road and Parliament Street along with four-way lights on Crescent Road, Parliament Street, Ripon Road and Kings Road from Monday 5th September for two weeks. The existing lights will be bagged, and temporary traffic lights will be in place.  These will be manned between 7am and 7pm.

Montpellier Road closure

A road closure will be implemented on Montpellier Road between Crescent Road and The Ginnel from Monday 19th September for two weeks.

Cold Bath Road traffic lights

Two-way and three-way lights on Cold Bath Road from Monday 3rd October for five weeks, manned between 7am and 7pm to ensure a smooth flow of traffic.

Wellington Square road closure

A road closure will be introduced on Wellington Square from Monday 17th October, in place for two weeks.

Signs will be displayed for motorists and a full signed diversion put in place.

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

As we continue to live with coronavirus, NGN remains committed to taking precautions to keep customers and colleagues safe including continuing to practice good hygiene and asking customers to open doors and windows and remain in a separate room throughout their visit. NGN engineers will also wear a face mask and gloves if requested to do so by the customer.

Russ Kaye, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.