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Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Ripon.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Monday 18th July and is expected to last for seven weeks. It has been planned in collaboration with North Yorkshire County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

Temporary traffic lights will be in place along Clotherholme Road from Monday 18th July for seven weeks.

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Russ Kaye, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Ripon.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

You can find out more about how we’re working while we continue to live with Covid 19 at northerngasnetworks.co.uk/coronavirus

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.