If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Customer Care Team
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NGN carrying out emergency gas repairs on Askew Road, Gateshead

Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, are carrying out emergency repair work on the gas network at Askew Road in Gateshead.

The work is being carried out on the inside lane of the carriageway heading east.

Due to the location of the gas main in the road, it will be necessary to temporarily close the inside lane whilst repairs are carried out. Please be assured that we are working to carry out this repair as quickly as possible.

Andy Coates, Site manager at Northern Gas Networks, said: “The safety of our customers and engineers is our number one priority, and closing this lane will ensure the public and our workforce stay safe at all times.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced. We will keep businesses and road users updated throughout the work.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.