If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Pannal near Harrogate.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Monday 21st March and be carried out in several phases until the project completes in August. It has been planned in collaboration with North Yorkshire County Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be introduced in this first stage of works.

From Monday 21st March there will be a road closure in place in Drury Lane. This will start at the junction of Walton Park and will run to the junction of Walton Avenue for two weeks.

From Monday 24th April there will be a second road closure on Drury Lane. This will start at the junction of Walton Avenue and finish at the junction of Follifoot Road, in place for three weeks.

Scott Kitchingman, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.

“NGN is continuing to carry out its essential activities while following strict guidelines for safe distance working, where possible, and following good hygiene practices as we continue to live with coronavirus.“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

While all of NGN’s work has now resumed, extra safety precautions remain in place to keep everyone safe while we continue to live with Covid-19.

Customers can read more about NGN’s Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS