If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Emergency road closure: Ferry Lane in Snaith, near Goole

Drivers in Snaith near Goole are being asked to avoid the Ferry Lane area as Northern Gas Networks (NGN) engineers work to repair a damaged gas installation.

NGN, the gas distributor for the North of England, is carrying out the emergency work following third-party damage, and the road has been closed by the police as a precaution.

Russ Kaye, Business Operations Lead for NGN, said: “We realise that this work may cause delays and we’re doing everything we can to repair the damage as safely and quickly as possible. We’re asking motorists to find alternative routes if they can, or to allow extra time for their journey. We apologise for the inconvenience caused, but we appreciate customers bearing with us while we carry out this emergency work.”

NGN engineers will be adhering to strict government guidance for safe distance working during the coronavirus outbreak.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.