If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: 8pm, 11 February: Low gas pressure in Mirfield

Engineers from the North of England’s gas distributer, Northern Gas Networks (NGN), have been working around the clock to restore gas supplies to around 130 properties in Mirfield after water made its way into the gas mains on February 10.

With support from the local fire service, engineers have today been able to use specialist equipment to remove the water from the pipes.

Engineers are now going door to door to turn everyone safely back on gas at their meter. Supply to 63 properties has currently been restored with work ongoing this evening.

If you’re not at home when we call, we’ll leave a card with our contact details so that you can arrange for an engineer to come straight out.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can visit NGN’s customer drop-in centre at the Flowerpot pub on Calder Road, where affected customers can talk to the NGN Customer Care team and collect hot plates and heaters.

Anyone who is experiencing low gas pressure should call the National Gas Emergency Service on 0800 111 999.