Our engagement in numbers
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189,000
The number of voices that have been heard and shaped our plan
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79%
The number of customers engaged for the first time
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6,400
The number of vulnerable customers engaging through our core engagement
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1st
Energy company to establish a Citizens Jury
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4 million +
The number of opportunities to see and engage on social media
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36
The number of different engagement mechanisms, from online surveys to one to one interviews
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380 +
The number of organisations engaged
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92%
Of our customers find our plan acceptable
Our independent Customer Engagement Group
While our plan has been co-created with customers, our independent Customer Engagement Group (CEG) has provided scrutiny, challenge and advice throughout. With membership drawn from across the stakeholder community, the CEG helped us refine the consultation process, scrutinised and challenged successive drafts of our business plan, and observed the consultation process in action.
Many different people have an interest in our plan, so we’ve written it with everybody in mind. Read our customer business plan for 2021 – 2026, our one page summary document and our longer stakeholder summary.
