If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Church Lane and Acklam Road, Middlesbrough.

The £140,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing around 2,000m of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Middlesbrough Council. In order to carry out the work safely and efficiently it will be necessary to close the Church Lane and Acklam Road junction for around three weeks from 29 July. As of today (Monday 5 August) the southbound lane of Acklam Road will also be closed for two weeks.

Steve Storey, Site Manager for Northern Gas Networks, said: “We have been working closely with Middlesbrough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“I’d like to thank everyone for bearing with us while we complete these essential works.”

You can find out more about the project by visiting the NGN website – www.northerngasnetworks.co.uk and searching for works in your area.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.