If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the North of England’s gas distributer, is carrying out an essential upgrade to the gas distribution network at Elmfield Park, Gosforth.

The work involves replacing old metal gas mains with new plastic pipes, to ensure the safe, continued and reliable supply of gas to customers in the area for years to come.

As work has progressed, engineers have identified an additional gas main which has now been prioritised for replacement, to minimise any future disruption to local customers.

This work is expected to last for approximately two weeks, having been carefully planned in close conjunction with Newcastle City Council.

In order to protect engineers and members of the public, it will be necessary to introduce some traffic management during this time.

From Thursday 20 June, Elmfield Road will be closed from the junction of Kenton Road roundabout for approximately two weeks. Access for residents will be maintained from High Street, Gosforth and a signed diversion is in place for motorists.

It’s expected the works will extend journey times, so motorists are advised to leave extra time for travel whilst the traffic management is in place.

Phil Crow, Site Manager for Northern Gas Networks, said: “The safety of our customers and engineers is our number one priority, and the traffic management is essential in ensuring the public and our workforce stay safe at all time.

“We would like to thank our customers for their patience at this time and apologise for any inconvenience they may experience. We will keep customers updated throughout the work as we look to finish as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.