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Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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£500k upgrade to gas distribution network on Wayside Walk, Harrogate

From Monday 1 April the North of England’s gas distributor, Northern Gas Networks (NGN), will start work to upgrade the ageing gas distribution network on Wayside Walk, Harrogate and surrounding streets in the area.

The £500k 30 week project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing 6km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

In order to carry out the work safely and efficiently it will be necessary to install temporary traffic management at various stages throughout the project.  NGN is working closely with North Yorkshire County Council to plan the work and associated traffic management to minimise the inconvenience caused and will share more details as soon as they are available.

Shops and businesses in the area will remain open as usual throughout the project.

Richard White, Business Operational Leader for Northern Gas Networks, said: “We have been working closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.