If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Essential upgrade to Hull’s gas distribution network

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £720K to upgrade to the gas distribution network in St Marks Street area of Hull to ensure the continued safe and reliable supply of gas to customers in the area for many winters to come.

Work is progressing well and in order to complete the next part of the project safety and efficiently it is necessary to put in place temporary traffic management from Monday 25 February.  This involves closing alternate lanes on a small section of Holderness Road, near the Junction with Wilton Street, for eight weeks.

During this time there will be no access into Wilton Street and Williamson Street from Holderness Road and a full diversion route will be in place for road users.

The work has been planned in conjunction with Hull City Council in order to keep disruption to a minimum.

Site Manager for the project, Gerry Hart said: “We would like to thank all our customers for their patience whilst we complete these essential works.  We know that no one likes roadworks and we are very sorry for the inconvenience caused while we carry out this planned upgrade to the gas pipes.”

Shops and businesses continue to remain open as usual.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.