If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

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Email the stakeholder team at stakeholder@northerngas.co.uk

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Day or night
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Customer Care Team
0800 040 7766

Essential repair work A177, Durham – road reopened

We are working hard to complete essential repair work on a medium pressure gas main on the A177, Thinford Road, Durham.

In order for the work to be carried out safely and efficiently, it was necessary to temporarily close a small section of the A177 near Coxhoe, for a short period yesterday.

The road was reopened at 10.30pm last night and temporary two way traffic signals are now in place.The lights are likely to remain in place for the remainder of this week.

Andy Coates, Site Manager at Northern Gas Networks, said: “We’re working closely with Durham County Council to minimise disruption to road users, residents and businesses whilst this essential repair work takes place. We would advise motorists to leave additional time for travel while the work is underway.

“Our engineers will work extended hours throughout the week to complete this work as quickly as possible.

“In the meantime, we would like to thank everyone for their patience at this time and apologise for any inconvenience experienced.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.